Zena Hamood

Surrey, British Columbia ady3ev@r.postjobfree.com 236-***-****

EDUCATION

University of British Columbia, Vancouver Bachelor Of Art 05/2023 Major in Political Science, Minor in History

Kwantlen Polytechnic University, Surrey Bachelor of Art Major in Political Science 09/2020- 04/2023

Frank Hurt Secondary School, Surrey

Highschool Diploma 09/2015- 06/2020

WORK EXPERIENCE

Kwantlen Polytechnic University Community Engagement & Major Events Ambassador 02/2023- Present

● Plan and develop programs, agendas, budgets, and services according to departmental requirements for events.

● Conduct engaging campus tours for future students and parents.

● Create and build positive rapport with future students and parents. Costco Wholesale Cashier Surrey, BC 06/2020- Present

● Assist customers in locating products and answering their queries.

● Excellent communication and interpersonal skills.

● Ability to handle and resolve conflicts and customer complaints professionally. ACME Immigration Consultant Assistant, Surrey 01/2021- 12/2022

● Assist immigration consultants in preparing and submitting immigration applications, petitions, and supporting documents.

● Manage administrative tasks related to applications, including organising files, maintaining case notes, and preparing status reports.

Canadian Tires, Surrey 09/2019- 06/2020

● Greet customers and provide exceptional customer service by resolving an average of 38 customer complaints per week with a 95% satisfaction rate.

● Follow store policies and procedures, including security, safety, and loss prevention. Math4Me, Social Studies Tutor, Langley 01/ 2019- 01/2020

● In-depth knowledge of social studies courses, including history, geography, and political science.

● Excellent communication and interpersonal skills to interact with students, parents, and other stakeholders.

VOLUNTEER EXPERIENCE

Debate Club, Kwantlen Polytechnic University 09/2022 - 03/2023 Arabic Translator 12/2015- 10/2022

● 6+ years of translating for newcomers for different institutions. Nurse’s Assistant at Senior Retirement Center 09/ 2017 - 06/ 2019

● Provided support for seniors struggling with loneliness and depression.

● Assisted nurses with daily cleaning and activities for residents, ensuring their safety and comfort.

Big Sister Of BC Lower Mainland 10/ 2018 - 03/2019

● Mentored a young girl through regular one-on-one meetings.

● Organised and participated in group activities to foster positive relationships and personal growth

Reading Buddy 10/2016 - 05/2018

● Worked one-on-one with elementary school children to improve their reading skills and foster a love for reading.

● Tracked progress and communicated regularly with teachers to ensure alignment with classroom goals.

CERTIFICATION

DELF, Diplôme d'Études en Langue Française 2020

Honours Roll Student, Frank Hurt Secondary school 2020 Cashier Appreciation and Recognition Certificate, Costco Wholesale, Surrey 2021 LANGUAGES

● English

● Arabic

● French

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