Customer Service Assistant Manager
Resume:
ABDULAI MANSARAY
Newark, NJ *****
****************@*****.***
As a proven Assistant Manager with a track record of breaking records at FedEx through strong leadership and exceptional performance. Highly skilled in managing teams, providing excellent customer service, and exceeding expectations. Possesses excellent communication, problem-solving, and time management skills. Continuously seeks opportunities to improve and grow within the role. A dedicated and results-driven professional committed to delivering excellence. Work Experience
Manager Assistant
FedEx Ground - Edison, NJ
January 2018 to November 2022
Assisting the manager in day-to-day operations
Handling customer inquiries and complaints
Managing schedules and deadlines
Assisting with marketing campaigns
As an Assistant Manager, I successfully supervised a team of at least 14 employees, while also serving as a trainer for new hires to ensure they were fully equipped with the necessary skills and knowledge to excel in their roles.
Coach
Coach USA - New Jersey
April 2020 to September 2022
It was more off a job mainly for spring and summer. Starting the season of spring us coach get called. As a coach, I effectively manage my time to facilitate three 2-hours sessions per day, coaching an average of 45 kids ages 3-12 daily. Coordinating and leading multisport classes Developing lesson plans and activities
Providing feedback to parents and athletes
Cashier/Customer Service
Wendy's - Newark, NJ
August 2015 to September 2017
Started of as a summer job, ended up permanently cause of my fast pace and well manner and communication skills. My role was a cashier and help organize customer food together and clean at the end of shifts
Volunteer Administrator
Covid 19, Essex County College - Newark, NJ
Assisted in managing and organizing Covid 19 vaccination events Coordinated with medical professionals, volunteers, and participants Provided customer service to participants and addressed their concerns Managed the care of 350 patients daily, 1,750 weekly, and 7,000 monthly as a healthcare administrator, ensuring optimal patient satisfaction and safety.
Education
Freshman in Email Marketing Content Marketing Inbound Marketing Hubspot academy - Cambridge, MA
January 2022 to Present
High school diploma
Westside High School - Newark, NJ
September 2014 to June 2018
Skills
• Inbound marketing
Email marketing
Content marketing
Project management
Customer service
Communication
Leadership
Time management
Strength Coaching
Health and Wellness Expert
Rule Enforcement
Equipment Use Monitoring
Adaptibility
• Sports Coaching
• Digital Marketing
• Time management
Certifications and Licenses
Driver's License
March 2023 to August 2027
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