Customer Service Front Desk

FEVEN GETACHEW

***********@*****.*** 909-***-**** Highland, CA 92346

Summary

Looking for a position where I can use my customer service and Human service care skill to help and assist the department and the company to the best of my ability.

I am a highly motivated employee with a desire to take on new challenges. Strong work ethic, I am easily adaptable to new environments as well as adept at working effectively and efficiently while mastering new skills.

Skills

Coding and Billing

Phone Etiquette

Outlook/Email

Scanning/faxing

Typing

Insurance authorization and verification

Microsoft Word, Outlook, and EPIC.

Billing/coding

CPT & ICD coding

Customer service

EPIC systems

CRM communication

Experience

Loma Linda G.I. Lab Loma Linda, ca

procedure coordinator/team lead/

Md schedule coordinator

08/2006 - Current

Schedule daily G.I LAB procedure and confirm appointments

Call and follow up no-shows and cancellations to reschedule.

Manage and maintain department procedure schedule for the Physicians

Handled incoming calls and directed callers to the appropriate department or employee.

Manage large volumes of daily outgoing calls while adhering to predetermined quotas

Obtain insurance authorization from the insurance company and or referring physician offices when needed

Triage the incoming orders to make sure correct CPT codes are requested for each procedure

Coordinate out/in-patent. patent transfer procedures with various hospitals and arrange transport

Provide and explain the procedure and preparation for appointments

Assist the nursing staff and MDS with paperwork such as reports and results

Send a fax to outside referring physician offices with procedure reports.

Work alongside the staff to assist with customer care issues that may arise to provide immediate resolution and improve retention.

co-ordinate Staff availability based on the type of procedure scheduled and manage maximum load levels when scheduling appointments.

Provided information regarding services and policies.

Assisted with the implementation of the EPIC system for the schedulers.

Loma Linda billing (front office)

Billing and collection

(Workers-comp)

06/2004 - 08/2006

Answer calls and greeted visitors to assist, and answer questions.

Answered customer invoice questions and resolved issues discovered during invoicing and collection process.

Monitored past-due accounts and pursued collections on outstanding invoices.

Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.

Checked claims coding for accuracy with ICD-10 standards.

Performed insurance verification, pre-certification, and pre-authorization.

Organize files, develop spreadsheets, fax reports, and scan documents, maintaining the front desk and reception area in a neat and organized fashion.

Kept office equipment functional and supplies well-stocked to promote efficient operations.

Education and Training

CALIFORNIA BAPTIST UNIVERSITY

BACHELOR’S DEGREE in HUMAN SERVICES

2020

Loma Linda University

Certificate in Medical Billing and Coding

2009

Feven Getachew. 7268 Hill Crest Court Highland Ca, 92346] [909-***-****. ***********@*****.***.

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