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Human Resources Customer Service

Location:
Hibberdene, KwaZulu-Natal, South Africa
Posted:
August 21, 2023

Contact this candidate

Resume:

Mbali Abigail Londeka

Bhomela Location Ward **, Port Shepstone 4240

+27-73-783-**** / +27-64-411-****

ady3be@r.postjobfree.com

Female • South African • Languages: English, IsiZulu

PROFFESSIONAL PROFILE

I am 26-year-old who has experience in the retail environment as well as the education sector. My experience in these sectors has strengthened my customer service and interpersonal skills and it has equipped me with the ability to work in diverse environments. I am a team player who works well under pressure. I am also a hard worker who is dependable and who is always eager to learn from others.

EDUCATION

2021

National Diploma in Human Resources Management (NQF 6), Esayidi TVET College, Port Shepstone Campus, South Africa

Courses:

Computer Practice N4 N5 N6

Entrepreneurship and Business Management N4

Labour Relations N5 N6

Management Communication N4

Personnel Management N4 N5 N6

Personnel Training N5 N6

2014

National Senior Certificate, Makhanda Secondary School, location of school, South Africa

Subjects:

IsiZulu (HL), English (FAL), Mathematical Literacy, Life Orientation, Agricultural Science, Life Sciences

EMPLOYMENT HISTORY

April 2023 – Currently working

Shop Assistant, The Crazy store, location, South Africa

Duties:

Processing customer payments at the till point

Addressing customer complaints and inquiries

Processing returns and checking to see if items are damaged

Arranging and labelling goods in the display shelves

Assisting customers in finding the product they’re looking for

Receiving, unpacking and Arranging new shipments from suppliers and vendors

Providing shopping advice and recommendations to customers

Performing periodic price audits to resolve price discrepancies

Cleaning and Arranging store after hours

November 2021 – August 2022

Curriculum Assistant, Department of Education, Ezwelihle Primary School, location of school, South Africa

Duties:

Provide support to the teacher, such as typing, photocopying, distribution of teaching material, capturing of data, filing, record keeping etc

Assist the educator to prepare mark sheets, class work books, marking scripts

Provide after school support to learners, such as homework classes, sport events, cultural activities and school trips

Support the implementation of covid-19 standard operating procedures through daily screening and maintenance of a safe, secure and clean environment classroom

Carry out the administrative tasks as required by the school

Support the educator to manage behaviour in the classroom

January 2020 – August 2021

Human Resources Officer Intern, Department of Education, location, South Africa

Duties:

Receive applications for the advertised position

Assist in checking documents for newly appointed employees

Send them to relevant personnel to engage in the interview process

Capture all applications on data base

Assist in the sifting and shortlisting process

Filing of documents

Queries are dealt with in a correct manner to ensure customer satisfaction

Distribute document or packages to various stakeholders as required

Send and receive emails

Use an internet

Keep records of all evidence

Deal with telephonic, making telephone calls on behalf of the office in charge and canalise telephone calls

Ensure safekeeping of all documentation in line with relevant legislation and policies

Attend any other duties as instructed by supervisor

Reason for leaving:

End of Contract

WORKSHOPS/TRAINING

Attending SA-SAMS workshops at Himmelberg Primary School, location of school, South Africa

TECHNICAL SKILLS

Point-of Sale System; Microsoft Office: Word, Excel, Access, PowerPoint

OTHER SKILLS AND COMPETENCIES

Good communication skills (verbal and written), planning and organising skills, good interpersonal skills, time management, problem-solver, customer-orientated

REFERENCES

Ms Khetho Mboyisa, Manager: The Crazy store

ady3be@r.postjobfree.com +27-87-135-****

Mr Bongani Ndwalane, Principal: Department of Education, Ezwelihle Primary School

ady3be@r.postjobfree.com, +27-39-685-****

Mr Njabulo Khuzwayo, Principal: Department of Education

ady3be@r.postjobfree.com, +27-73-404-**** / +27-73-760-****



Contact this candidate