Customer Service Representative
Resume:
Maleni Gonzalez
Colton, Ca. 92324
Summary
Ambitious person with experience in customer service, clerical, office, general warehouse, and dispatching. Strong computer skills in programs such as Microsoft Word, Powerpoint and Excel. Good interpersonal, communication, organization, people and dedication skills that help me succeed in a variety of careers
Education
SEPTEMBER 2007 - MAY 2011
Rubidoux High School, Rubidoux Ca. - Diploma
Obtained a general education Diploma from the Jurupa Unified School District. Experience
APRIL 2022-MARCH 2023
Hollywood Delivery Services. - Customer Service Representative
● Answered customer questions or concerns. Also directed them to the correct extension depending on the customer's need.
● Responded to emails in a timely manner
● Scheduled freight pickups for customers
● Organized Invoices and Bills of ladings by specific date and company
● Sent out monthly invoices to companies and followed through with emails and calls to ensure their freight pickup and deliveries were accurate and paid in full.
● Assisted Account receivable organizing checks and updating payment details on our Freight Data system to keep invoices accurate and up to date
● Corrected any misinformation on documents such as bills of landings, invoices and proof of deliveries.
MAY 2021-MARCH 2022
Gxo Logistics. - General Warehouse/Clerk
● Scanned and Labeled boxes using appropriate label placement
● Put boxes through conveyor belts facing the correct way so the product labels would go through the system.
2
● As a clerk i searched for orders by sku or product location and had them sent to a specific location
● Check inventory and product condition. Also created a documented spreadsheet of our inventory and damaged products.
APRIL 2019- JULY 2019
FedEx Ground. - Package Handler
● Used a scanner to determine if the boxes coming in were going to the correct location
● Once packages were scanned I loaded them inside the trailers
● Lifted and arranged packages ranging from 50-100 lbs. Volunteering
OCTOBER 2017 - PRESENT
Inland Empire Immigration Youth Coalition - IE_IYC
● Assisted Immigrant Students and their families on issues regarding education, student rights and information on what our communities could do for each other in order to give them access to a proper and affordable education.
● Fought for our rights regarding the funds and budget cuts that were taken from many high schools, colleges and universities in order to build detention centers and maximize prison funding.
JUNE 2011 - MARCH 2013
Rubidoux High School - Girls Junior Varsity Assistant Coach
● Coached the girls soccer team during their summer soccer league season.
● Planned out drills and exercises for them to do at practices so they got familiar with their teammates and tactics of soccer.
● Made sure they stayed hydrated and were not playing with injuries.
● Worked with the coach to select the appropriate team players for a game and gave every player a chance to play and show us their improvements throughout the season.
● Motivated the girls so that they knew winning was not always going to be the result.
● Ensured that they knew their own dedication as a team would determine the real score of the game.
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