Sales Associate Customer Service

WILBART MUGHERI

336-***-****. ********@*****.***. Greensboro, NC 27410.

Summary

Highly accomplished and result-driven professional with customer service and volunteer background seeking sales associate position. Knowledge of point-of-sale systems, experience speaking with customers and helping them select products and services, and some accounting and security experience. Ambitious with a passion for sales and business management. Demonstrated success in working in collaborative environments to develop effective sales strategies and recommend opportunities to improve revenue and relationships with clients and vendors.

Work Experience

August 2020-May 2023

• Enhanced professional capabilities through acquisition of Bachelor of Science Degree in Business Administration; and took time-off to support family. Sales Associate.

Sheraton Greensboro Hotel, Greensboro, NC.

February 2020-August 2020.

• Made connections with customers.

• Helped customers find and buy products, services, and upgrades.

• Met and exceeded weekly and monthly sales and retention goals.

• In-person appointment-set with guests that made reservations in the hotel.

• Provided and established offers to the customers according to the hotel’s rules and regulations.

Security Officer

Sheraton Hotel at Four Seasons, Greensboro, NC

November 2017-January 2020.

• Created safe environments by closely monitoring daily activities.

• leveraging advanced interpersonal skills to communicate effectively with guests.

• Promptly resolving conflicts and resulting in seamless operations.

• Unarmed foot patrols throughout the inside and outside the hotel areas.

• Assisted with basic first aid and made emergency notifications, if needed.

• Welcomed guests in a warm, gracious manner inviting them into their locations. Volunteer-Food Pantry Associate

Greensboro Urban Ministry, Greensboro, NC

June 2017-September 2017

• Collected and transported a variety of food donations from various community locations.

• Coordinated food drives with schools, churches, and other community organizations.

• Sorted and organized all food donations according to relative nutritional value.

• Oversaw food pantry daily operations.

• Monitored expiration dates for food donations on a regular basis. Accounting Assistant

Mwanza Regional Police Force, Mwanza, Tanzania

January 2011-November 2014

• Processed customer payments and returns promptly.

• Maintained updated financial records, prepared reports, and reconciled bank statements.

• Carefully and accurately performed a variety of accounting, bookkeeping, and office tasks.

• Performed accounting procedures and utilized accounting software programs to process business transactions.

• Provided accounting and clerical support to the controller.

• Prepared bank deposits, general ledger postings, and statements.

• Researched, monitored, and restored accounting or documentation discrepancies.

• Entered key data of financial transactions in software. Education

• Bachelor of Science in Business Administration, University of North Carolina at Greensboro, 2022.

Bilingual

• English and Kiswahili

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