Leann Palmeri

**** **** ****** ** ***, Rancho, NM 87124

505-***-**** email:ady37r@r.postjobfree.com

Dedicated, friendly and highly skilled employee. I have a great working relationships with co-workers, physicians and patients. I’m eager to learn new tasks and dedicated to great patient care.

Education

Del Norte High School Albuquerque, NM 1993-1997 Diploma

Skills and Abilities

Management and Training experience.

Call center experience with the ability to handle a high call volume

Proficient knowledge in customer service.

Excellent written and verbal communication skills

All training courses required by Presbyterian Health Services to include: Epic, MOSAIQ

Computer and Program Skills: Windows, Outlook, Word, Excel, PowerPoint, Office Max, SPOK,Epic, MOSAIQ.

Patient Support Lead

Presbyterian Rust Hospital-Cancer Care, Rio Rancho NM 2007-Present

Scheduling meetings and interviews

Oversee all clerical staff day to day work

-Daily staffing needs due to PTO and call in’s

Monthly/Daily registration audits

Created and maintains current standard work

Daily bank deposit

Maintains My Time

Manages EPIC schedules for PTO, meetings and on call time for physicians

Works with assigned physicians to maximize schedule effectiveness

Answering incoming patient calls

Scheduling new, follow up, chemo therapy and radiation therapy appointments

oPrepare and gather medical records (Pathology & Imaging) requested for new patient on-boarding and education then scan to the appropriate Navigator and provider

Scheduling out-patient procedures

Obtains prior authorizations

Patient registration

Insurance Verification

Patient check in

oVerify insurance, patient demographics

oCollect co-payment and residual account balances

Patient check out

oScheduling new, follow up, chemo therapy and radiation therapy appointments

oScheduling out-patient procedures

oObtains prior authorizations

Works with and covers for Radiation Treatment Center

Collecting payments and residual balances

Supply ordering ( Office Depot, Smartworks, Marketing Express, Lawson)

Enters physicians on call time into SPOK

Enters monthly hand hygiene and joint commission audits

Trains new employees

Runs weekly and monthly huddles with clerical staff

Attends quarterly clerical meetings

Familiarity with CPT and ICD-10 coding

Identifies clinical patient care needs and directs them to the Navigator and provider

Assisted in multidisciplinary conference: e-mail, communication, setting up and take down of preparing conference rooms

Works closely with providers and infusion nurses to provider infusion support

Works with a multidisciplinary team (Medical Oncology, Radiation, Palliative, Surgical/GYN Oncology) to provide patients with appropriate care

Provides access to community resources and links patients to support services such as: social work, nutrition, psychologist, pastoral care, physical therapy and rehabilitation, financial counseling, integrative medicine, pharmacy, legal services, palliative care, hospice,

Participated in the navigation program clerical implementation

Participated in weekly Tumor Board meetings (multidisciplinary conference)

Patient Services Representative

Presbyterian Northside PMG, Albuquerque, NM 2002-2007

Medical Records

oObtain Medical records from outside facilities for new patient appointments

oSend appropriate medical records to outside facilities with a appropriate medical release

Answering phones

oAnswer high volume patient calls

oAnswer physician line and route calls appropriately

oTake and route messages appropriately for patient and provider calls

Check in

oPatient registration

oVerify insurance

oVerify patient demographics

oCollect patient payments

oScreening for patients in need of financial assistance

Check out

oScheduling new patients and follow up appointments

oAssist patients with referrals to outside resources and care coordination as needed. (MDA, Mayo Clinic, UNM, NMCC)

oObtains prior authorizations for radiology scans, outpatient procedures, outside medical facilities

oWorks with assigned physicians to maximize schedule effectiveness

oFamiliarity with CPT and ICD-10 coding

Letters of recommendation available upon request

Contact this candidate