Customer Service Data Entry

LAURA

MULLEN

**** ****** *****, ********* ******* 619-***-****

***************@*****.***

Hard working career minded individual seeking a career in management/customer service with a company that I can grow with and utilize my expertise and management skills and strengths.

EXPERIENCE

OCTOBER 2000-MARCH 2023

SAS/ADVANTAGE SOLUTIONS, TNG, RMSI/MSI

In managing 16 teams ranging from 8-18 merchandisers and 2 trainers in the merchandising field in a 144 Stores. Traveled with the company through out 10 states transforming from a IGA Banner to the Acme banner with Alberton’s: including complete remodel, remerchandising, stocking and price tagging store with new POS system.

Duties included, customer service, managing approximately 160 plus employees, scheduling, recruiting, data entry, troubleshooting remotely as well as in store, category audits, training, mentoring, team meetings, auditing merchandising sets and remodels. Completed 3 store remodels for Walmart, including managing a crew of 50-70 employees, floor supervision, scheduling, execution of complete remodels. Worked on the SRS system for time sheets, category auditing/virtual merchandising utilizing schematics/planograms. Worked Remotely for 1.5 years.

SEPTEMBER 1990-2000

DIRECTOR OF SALES & CATERING, kONA kAI RESORT AND yACHT CLUB

In charge of 6 managers and 125 employees for group bookings for hotel rooms and catered food events. Customer service with a dedication to details and making sure all guests were satisfied. Worked with word, excel, Microsoft and POS to included cash registers. Worked with special events and group bookings. Groups of 10-1000 people for food, beverage and meeting conferences. Recruited new reservations agent’s new managers, trained reservation agents and managers.

EDUCATION

SEPTEMBER 1979

UNIVERSITY OF ARIZONA 3.2 GPA

SEPTEMBER 1990-1993

ARIZONA STATE GPA 3.3

SANTANA HIGH SCHOOL 1974-1978

SKILLS

Data Entry

Dedication to the job

Customer Service

20 years in Merchandising field

40 years in Management

Organization, multitasking

Goal Orientated to complete task ahead of time

POS, Word, Excel, SRS

Virtual and in store audits Merchandising

ACTIVITIES

I love the outdoors and sports, hiking, bicycling and being in the outdoors. I have coached softball for 7 years and out of the 7 years my team went to state finals 5 seasons. I enjoy Professional Baseball, Hockey & Football, almost anything that keeps me active with sports.

PERSONAL REFERENCES on Request

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