David K. Jarman

*** *. ****** **. ******, IN.**156

1-812-***-**** ady34o@r.postjobfree.com

Objective OR Summary

I have worked in the construction field my entire life. I have done as much as build houses. Garages. From the foundation up. To remodel houses and fix electrical and plumbing issues. I have also had the opportunity to manage and lead teams through the work day, assuring all tasks are completed properly, efficiently and safely. This past 5 to 7 years I have been fortunate enough to be able to expand on my working knowledge, experience, and my professionalism by being able to also begin doing a lot of Customer service / Tech support calls for many fortune 500 companies. At the same time, I have also been able to become a very strong, dedicated, and efficient Live Online Chat support agent for the same fortune 500 companies all while I am making sure that everyone that is working underneath / for me is getting the job finished as quickly but efficiently as possible while being able to continue to maintain that loyal customer support.

Professional Experience

SHIFT MANAGER

KENTUCKY FRIED CHICKEN Rushville, IN. 5 years 1990-1995

•I oversaw a total of 9 employees at one time

•Assisted in any duties the team members need help with

•Made out the weekly schedule/approved or disapproved vacation

•Interacted with customers

•Defused possible escalated customers

•Counted out the registers at the end of the night getting the deposit ready for the next day

MACHINE OPERATOR / Team Leader 15 years 1995-2006

GECOM Corp. Greensburg, IN.

•Operated 25–500-ton injection molding presses and drove stand-up, sit-down fork trucks and operated tuggers and battery powered floor jacks to move product from one location to the next.

•I performed preventive maintenance on the presses and also regular maintenance when they would alarm out / parts running out of spec.

•I performed die and processed changes on the presses at the end of each run

•I performed quality inspections on the parts to ensure they were all within specification.

•I would Use and read different types of measurement devices, such as calipers, micrometers and gauges daily to ensure the quality commitment was being accomplished.

•Utilizes basic problem-solving skills to help me effectively get to the root cause of a specific issue or concern

•Ensured efficient and effective coverage throughout the entire shift was accomplished

•I stayed physically active on and off-line, ensuring all procedures and safety protocols were being followed at all times.

FEED MILL OPERATOR/MIXER/LEAD 5yrs. 2006-2011 LOWES PELLET & GRAIN. Greensburg, IN.

•Bagged, sewed, stacked feed and loaded customers

•Loaded and unloading feed trucks

•Got in grain bins when anything would need to break loose

•Cleaned out pits

•Mixed feed

•Performed preventive maintenance on Silo’s / Silo’s motors.

•Preventive maintenance on mixer and bagger

JARMANS CONSTRUCTION 2011-2023

•I have had customer service experience through my home by calling and helping customers with questions they may have, having to do with construction related jobs.

•I have also been responsible for a number of employees working for my construction crew.

•We made sure at the end of the day that all work done was of the best possible quality.

•Did inventory every day of the tools and materials at the job site.

•Have built one story ranch style homes and two story pre-fab homes.

•I had problem solved electrical and plumbing issues while I performed home remodels.

•I have built and remodeled houses for the last 25 yrs.

•Conducts quality related discussions with customers

•Utilizes basic problem-solving skills to help me effectively get to the root cause of a specific issue or concern

•Took customer calls and documented all calls and entered each call as to why they called.

•I also maintained communication with all departments concerning job activities

Dicks Sporting Goods

Customer service (via chat) - 2019 – 2021

•Worked at home taking customer calls and assisting them with processing orders or orders that's been lost/not received. On average, there would be approx. 70 order/night

•I would review customer profiles and preferences and reply to customer questions to achieve their personal style preferences, fit considerations, fashion trends and style.

•Apply customer service manners with strong communication and listening skills.

•I performed multiple chat sessions at once while still ensuring all needs were met

•For the fact it is chat and not phone, I consistently provided strong written and verbal skills and provided a very detailed summary / notes regarding the customer interaction with each chat.

•I would address each customer's concern and ensure to always come to a positive resolution.

•I was also in charge of keeping records of the Metrics/Performance of each call rep

Customer Service / Tech Support

TurboTax / Inbound & Outbound calls / via chat, 3 years 2018 – 2023

•I have worked with TurboTax giving support over the phone and assisting with any problems that may arise.

•I have also worked with Dick’s Sporting Goods assisting customers with orders that have been placed along with helping create the actual order.

•I would review customer profiles and preferences and reply to customer questions to achieve their personal style preferences, fit considerations, fashion trends and style.

•Apply customer service manners with strong communication and listening skills.

•I performed multiple chat sessions at once while still ensuring all needs were met

•For the fact it is chat and not phone, I consistently provided strong written and verbal skills and provided a very detailed summary / notes regarding the customer interaction with each chat.

•I would address each customer's concern and ensure to always come to a positive resolution.

Home Depot

Customer Service (via chat, phone, e-mail) – 2019 – 2023

•Worked at home taking customer calls and assisting them with processing orders needing placed. Anything from heavy appliances/Lumber to as small as a pack of nails. On average, there would be approx. 50 – 60 orders per night to be completed by either phone, e-mail, or chat.

•I provided a detail summary at the end of every call/chat by going over what we had done and discussed throughout the entire call/chat.

•After providing a detailed summary of call, I would then record very detailed notes about the call/chat for future reference as I was closing out the call.

•Before disconnecting the call or chat, always ask the customer if I had satisfied their reason for calling/chatting.

•Provide a strong written and verbal interaction with each call and chat

AT&T MOBILITY

Premier Service Consultant. 2021-2023

Navigate multiple different systems at one time

Take inbound and outbound calls

Sale products and services

Answer customer’s questions and concerns

Assit customers with billing issues

Add and remove customer services

Relevant Skills

FORKTRUCK: have been through many training classes for various forklift types such as standup, sit-down fork trucks, walk besides, and automatic jacks.

MACHINE OPERATOR: I have run 25–500-ton presses for the last 15 years while also keeping up on the quality of the product being made by using tools such as micrometers and calipers, height gates, and a visual guide to look for possible defects.

CUSTOMER SERVICE: I have had interaction with customers and employees both on a regular basis. I performed multiple chat sessions at once while still ensuring all needs were met in a timely and efficient manner. For the fact it is chat and not phone, I consistently provided strong written and verbal skills and provided a very detailed summary / notes regarding the customer interaction with each chat.

POWER TOOLS: Basic knowledge and regular use of all power and air tools.

Machinery: Basic knowledge and regular use of heavy equipment needed to complete the construction tasks.

Education

Greensburg Community High School: Greensburg IN. 47240 I graduated with a diploma in 1995.

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