Jill Herold

ady34g@r.postjobfree.com

Phone 303-***-****

Self employed administrative assistant & paralegal, Website Review & Critic

**** – Present

Administrative / Customer Service/ Fraud Check April 2007-September 2014

Tool King LLC – Lakewood,

• Administrative and customer service for large internet and retail business

• Heavy phone and email contact with customers, vendors and manufacturers

• Processing payments, refunds, credit fraud verification

• Resolving shipping exceptions for domestic and international shipments

• Monitoring work flow and system errors

• Preparing adjustments to balance accounting transactions

• High volume email communications with customers, vendors and manufacturers

• Created needed reports and spreadsheets with Google docs, Excel, Gmail, and specialized software for large internet and retail business

• Screening job applicants, scheduling interviews

• Presenting information and updates as needed in company staff meetings

spreadsheets with Google docs, Excel, Gmail, and specialized software

• Screening job applicants, scheduling interviews

• Presenting information and updates as needed in company staff meetings

Administrative Prescription Processor and Patient Support

January 2003 to February 2007

ITC Compounding Pharmacy - Castle Rock, Colorado

• Created Prescription documents for lab and insurance forms for patients

• Confirmed prescriptions with national network of doctors and their staff and administrative staff

• Used Medical codes and verified insurance coverage for patients

• High volume phone contact with medical offices and their patients

• Proficient with the specialized pharmacy software used by compounding pharmacy

Pension Plan Administrator / Benefits Specialist

November 1996 to September 2002

CPI Qualified Plan Consultants – Great Bend, Kansas

• Administration of 401(k) plans

• Daily audits of plan trade transactions using pension plan legal documents

• Prepared distributions, allocation changes, and monthly statements for plan participants

• Worked closely with human resources and payroll departments for companies in multiple states

• Extensive contact with pension plan participants

• 401(k) plans compliance testing for the IRS, federal tax reports, conferences with IRS

Education

Business Administration BBA / Paralegal Certificate,1988 Charter College – Anchorage, Alaska

Business Administration Course of Study University of Alaska – Palmer, Alaska

Great Bend High School, Great Bend,Kansas Graduated 1976

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