Customer Service Cable Technician
Resume:
Jamaal Gulley
Dublin, GA ****1
******.******@*****.***
EXPERIENCE
PSC/Cabling Solutions, Alpharetta, GA- Data cable technician/installer
April 2023- Present
Traveled the US installing CAT6 data cable and fiber at multiple hotel chains and office buildings
Currently in training for a crew supervisor position role
Experience with a wide range of power tools and hand tools to complete data cable/fiber installations
Worked on elevator lifts up to 40 feet above ground
Mediacom, McRae, Ga — Level 4 Cable technician
March 2016- April 2023
Installed and troubleshooted home cable, internet, phone, and home monitoring systems
Obtained multiple technical operation certifications
Worked with low voltage on utility poles up to 40 feet above ground
Maintained and worked under OSHA safety regulations
Experience with a wide range of hand tools and electronic signal detection devices
Provided outstanding and exceptional customer service to our customers in the field
Worked in other areas of the US during inclement weather to rebuild our cable system
Trained incoming new technicians
Geico, Macon, GA — Auto Claims/ERS Specialist
January 2014 - March 2016
Provided outstanding and exceptional customer service to our customers over the phone
Processed auto accident claims
Trained incoming new hire specialists
Exceeded metric goals for handling claims
Processed Emergency Roadside Assistance claims over the phone
EDUCATION
Albany State University, Albany, GA
January 2004- January 2007
Healthcare Administration major
Student Athlete: football, and intramural flag football
Houston County High School, Warner Robins, GA
College Preparatory Diploma
August 1998- May 2002
Student Athlete: football
FBLA club member
SKILLS
ESA certified
NCTI certifications:
Digital Electronics (Honor Graduate), System Technician, Advanced DOCSIS 3.1 Operations
Microsoft Office (Word, Powerpoint, Excel)
Type: 75 WPM
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