Customer Service Medical Claims

August **** to Current

September **** to March **17

June 1989

Jennifer Waters

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Skills

Customer Service

Insurance Claims Processing

Data Security Procedures

Meticulous Recordkeeping

Knowledgeable in Microsoft Office

Telephone Etiquette

Experience

Firstsource Solutions

Medical Claims Examiner

Rockford, IL

Stayed current on HIPAA regulations, benefits claims processing, medical terminology and other procedures.

Reviewed claims for accuracy before submitting for billing. Accurately processed large volume of medical claims every shift. Evaluated pending claims to identify and resolve problems blocking auto-adjudication. RailEurope

Supervisor

Des Plaines, IL

Supervised, guided and developed teams of 8-17 staff, including Live Chat, Web and Phone Travel Consultants.

Completed multiple projects efficiently and on time, achieving 95% satisfaction rating for customer issue resolution.

Developed procedural processes for Live Chat on the Website. Coached travel consultants to align with company policies and procedures. Assisted with other aspects of the company. (Can discuss these other areas.) Education and Training

Southeastern Academy of Travel And Tourism

Associate of Science: Travel

Kissimmee

US Career Institue

Some College (No Degree): Medical Billing And Coding Phoenix, AZ 85027 - 815-***-**** - *************@*****.***

Contact this candidate