Customer Service Help Desk

Ledjon Molloti

***** * **** **, ***, Fl, *****

904-***-****, ************@*****.***

Profile:

Almost 10 years’ experience in the IT field. Continuously tries to expand his professional knowledge by seeking for new projects and by regularly reading up to date information sources in the IT domain. Passionate about his work and with a positive attitude towards the rigors of his demanding profession.

Areas of Expertise:

●IT Help Desk

●Network Administration

●Security Cameras Installation.

●Repairing computers

Education

- July 2020 - July 2021, IT Essentials Cisco Certification, IER- Academy Tirana, Albania

- September 2007 - July 2009, Associate degree for thermos-Hydraulic, College of Don Bosko, Tirana Albania.

EMPLOYMENT

- April 2022 – Present.

Ac Designs Inc. Heating & Air Conditioning

3370 Agricultural Center Dr

Saint Augustine, FL 32092

United States.

Position: HVAC Technician

Responsibilities: Installing, maintaining and repairing ventilation and air conditioning systems and equipment. Identifying maintenance risks on equipment. Diagnosing electrical and mechanical faults for HVAC systems.

- December 2012 – January 2022.

Prodata Security SHA

Komuna e Parisit, Kodra e Diellit, Tirana, Albania

Position: IT Help Desk, Network Administration, Security Cameras Installations.

Responsibilities:

-Select and install the appropriate computer components to build,

repair, or upgrade personal computers.

- Appropriate use of tools to perform preventive maintenance and

troubleshooting on personal computers.

- Perform installation, repair, maintenance, and troubleshooting of windows operating systems.

- Configure, secure and troubleshooting mobile, OS X, and Linux

operating system.

- Install and share printer.

- Configure, repair, upgrade, maintain, and troubleshoot, laptops and

mobile device.

January 2010- December 2013

Neptune Shpk

QTU Tirana Albania.

Position: Sales Manager, Customer Service

Responsibilities:

- Answer phones, take costumers orders over the phone or through the

email. Resolving any issue with costumers raise etc.

- Maintains staff by recruiting, selecting, orienting, and training

employees.

- Accomplishes staff results by communicating job expectations, planning,

monitoring, and appraising job results.

- Contributes to team effort by accomplishing related results as needed.

References: Provided upon request

Contact this candidate