Store Manager Customer Service

HABIBULLAH A.

E-mail: ******@*****.***

MobileNo:+919*********

Career Objective

To be a part of a progressive organization that gives me challenges and provides

opportunity to enhance my skills in the field of Marketing and Finance by contributing to growth of

organization.

Professional Summary

• A keen learner with 10 years of experience in Marketing and Finance.

• Excellent planning, interpersonal, relationship building and team building skills.

• Exposure in managing Production activities.

• Strengths include connecting with people, self-discipline & ability to work independently and as a

team.

• To work in a competitive, innovative and challenging work Environment.

• Hard worker in a smart way.

Professional Experience

Jan 2016 to July 2023

1. Metro shoes private limited.,

Working as an Assistant Manager & Manager in Metro shoes private limited.Aa/11,

2Nd Avenue, Fathima Tower, Near Nalli Silks, Anna Nagar, Chennai and Katpadi, Vellore

Mainly dealers for beauty and fashion shoes.

Role & Responsibilities

● Assisting the manager in organizing, planning and implementing strategy

● Coordinating retail store operations.

● Ensuring store schedules and objectives are met by employees.

● Assist the Retail Store Manager in planning and implementing strategies to attract customers.

Coordinate daily customer service operations (e.g. sales processes, orders and payments).

● Track the progress of weekly, monthly, quarterly and annual objectives.

● Monitor and maintain store inventory.

● Evaluate employee performance and identify hiring and training needs.

● Supervise and motivate staff to perform their best

● Coach and support new and existing Sales Associates.

● Monitor retail operating costs, budgets and resources.

● Suggest sales training programs and techniques.

● Communicate with clients and evaluate their needs

● Analyze consumer behavior and adjust product positioning.

● Handle complaints from customers.

● Research emerging products and use information to update the store’s merchandise.

● Create reports, analyze and interpret retail data, like revenues, expenses and competition.

● Conduct regular audits to ensure the store is function able and presentable

● Make sure all employees adhere to company’s policies and guidelines.

● Preparation of Key Process Indicators to the sales and marketing.

● Act as our store’s representative and set an example for our staff..

● Maintain proper inventory controls, facilitate inventory transaction and bulk count as guided by

senior management.

● Ensure the store is secured at closing by checking if the doors are locked, alarms are set and all

safes are locked.

● Keep daily records of store sales, damages, deposit log, scheduling, employee discount and new

hire paperwork.

● work closely with the Store Manager to track employee productivity, customer satisfaction and

other metrics for success.

● Involves in cost cutting actions and preparation of planning for cost cutting.

● Involving to help write the staff schedule, process shift change requests and track absences.

August-2012 to June -2015

2. Khals Foot World.,

Worked as a Sales Associate in Khals Foot World No 117 Nelson Towers

Ground Floor, Nelson Manickam Road, Aminjikarai, Chennai - 600030. Main dealers in

shoes for Bata, Woodland, Adidas, Crocs etc.,

Role & Responsibilities

● Greeting customers when they walk through the door.

● Building rapport through conversation and honest recommendations.

● Ringing up sales and arranging for delivery or pick-up of the customer’s order if needed.

● Inviting customers to search the company’s website for coupons and other ways to save

money.

● Informing customers of any extra charges if necessary.

● Inviting the customer to join a loyalty program if there is one

● Assisting in maintaining the back stock room and setting up merchandise displays on the

sales floor.

● Collaborating with fellow team members to keep the sales floor area clean and organized at

all times.

● Helping customers make decisions and close sales.

● Ideally, have experience and knowledge of the products in the organization.

Job Profile

● Knowledge in MS excel

● Knowledge in MS word

● Knowledge in MS Power point.

● Knowledge in Sales analysis trends charts.

● Knowledge in Emails and Calender programs.

Education

Higher Secondary

SSLC 1Oth STANDARD

CHENNAICORPORATIONHIGHER SECONDARY SCHOOL

Personal Details

Father’s Name : Mr. AMEERJAN S.

Address : 469/928 T.H.road, old washermenpet,

Chennai -600 021.

Marital status : Married

Date of Birth : 12-11-1988

Languages known : English, Urdu, Tamil &Hindi, Arabic

Hobbies : Reading books, playing cricket, interest in cooking.

DECLARATION

I hereby declare that all the details above are true to the best of my knowledge and belief.

If I got a chance in your esteemed Organization, I assure my best efforts to the entire satisfaction

of my Superiors and the organization.

PLACE: SIGNATURE

DATE: (HABIBULLAH.A)

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