General Manager Customer Service
Resume:
FONDA
ROGERS
CONTACT
CAREER OBJECTIVE
To secure a position in a company
where I can use my skills and
abilities from years of experience to
make a contribution to the
organization.
EXPERIENCE
August 2021 - Present
General Manager
Loves, San Antonio, Tx
Managed customer service teams to ensure quality customer satisfaction and increase customer loyalty.
Reviewed financial statements, sales reports, and other performance data to measure productivity.
Coordinated staff training sessions to ensure compliance with company policies and procedures.
September 2013 - August 2021
General Manager
Pilot, US, Texas
Coordinated staff training sessions to ensure compliance with company policies and procedures.
Provided coaching and mentoring support for employees at all levels of the organization.
Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
February 2015 - August 2021
Area Manager
Pilot, US, Texas
Conducted regular meetings with store managers to ensure compliance with corporate policies, procedures and standards.
Minimized staff turnover through appropriate selection, orientation and training.
Reviewed financial statements from each location regularly and provided feedback for cost control initiatives.
Provided leadership guidance to store managers on how to best run their respective stores while meeting corporate goals. January 2009 - September 2013
General Manager
Jamba, San Antonio, Texas
Recruited qualified candidates for open positions in the organization.
Managed ordering, stocking, and inventory of food and beverages to ensure optimal customer service.
Facilitated regular meetings with staff to review goals, discuss challenges, and provide feedback.
Tracked food service costs to ensure compliance with budget guidelines and targeted profit margins.
Created weekly schedules to optimize staffing and maximize labor costs.
March 2006 - January 2009
General Manager
Accor Group, San Antonio, Texas
Recruited, trained and supervised a team of hospitality professionals across multiple departments.
Observed and monitored staff performance to promote efficient operations and adhere to facility's policies and procedures.
Successfully managed daily operations of a busy hotel, including supervising staff and resolving customer complaints.
Planned and coordinated weekly staff schedule to accommodate ongoing and seasonal needs of property.
June 2001 - January 2006
General Manager
J Riverway, Leakey, Texas
Monitored store performance and identified opportunities for improvement.
Managed inventory for track & stock levels of food items and beverages.
Used customer feedback for improving operations and building 4J brand loyalty.
Greeted and registered guests.
Performed routine and scheduled maintenance services. EDUCATION
Associate Degree In Management
University of Houston-Victoria, Victoria, TX, US
SKILLS
Purchasing and Planning
Inventory Control
Performance Evaluations
Employee Scheduling
Profit and Loss
Labor Cost Controls
Leadership
REFERENCES
'Yvette' Maria Herrera — Pilot
Area Manager Co-Worker/Friend
************@*****.***
Lorie Crouch — Loves
Manager Co-Worker/Friend
***********@*****.***
Gladys Jennings — 4J Riverway Resort
Resort Owner Employer/Friend
**************@*****.***
Michael Cobb — Harris County Sheriff's Dept.
Retired Sgt. Friend
*****************@*****.***
CERTIFICATIONS
Food Service
General Managment
.
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