Customer Service Shift Supervisor
Resume:
Shelby Shaw
Davis, CA
*************@*****.***
Work Experience
Shift Manager
Taco Bell - Davis, CA
December 2022 to Present
I manage a shift of 8 or more employees, I ensure everyone gets breaks, I handle any customer service issues and complaints, I monitor employees and ensure they’re doing their jobs as well as being safe and following rules. I help prepare and take orders. I help train employees and deal with new hires. I take care of paperwork for the store including inventory, handle money, as well as open and close the store. Shift Supervisor
KFC - Davis, CA
December 2019 to January 2020
I would take orders either in the front or on drive-thru, I would pack orders, when not dealing with guests I would prep food,temp food, clean, inventory, do opening/closing paperwork.Manage a crew of 6 employees.
Guest Advocate
Target - Davis, CA
June 2019 to September 2019
Help guest have a great shopping experience, help them find things they need, check out all their items and answer any questions they have, help with returns and reloading their target cards,etc. Shift Leader
Little Caesars - Davis, CA
February 2019 to June 2019
I would take orders, prepare pizzas and other food we served, hand out orders, take orders over the phone or online, clean. Run a shift alone.
Call Center Representative
Sacramento ACT - Sacramento, CA
March 2019 to May 2019
I would call people and get their opinion on certain votes and encourage them to register to vote. Education
High school or equivalent
Visions In Education
August 2018 to June 2019
Skills
• Customer Service (2 years)
• Crew Member
• Fast Food
• Shift Lead
• Shift Supervisor
• Food Service
• Supervising Experience
• Cash Handling
• Food Safety
• Math
• Typing (1 year)
• Computer skills (1 year)
• Inventory control
• Food preparation
Certifications and Licenses
Shift supervisor
January 2020 to Present
I took a 6 week class on how to lead a shift, for Harmans. We learned how to correctly approach our coworkers, how to resolve situations, how to work in situations, etc. Assessments
Customer Focus & Orientation — Highly Proficient
September 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
February 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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