Data Entry Call Center
Resume:
Shannon Sparks
Moore Rd Altoona Al, 35952
*******.*******@*****.***
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Skills
Customer Retention Strategies
Call documentation
Responding to difficult customers
Customer data confidentiality
Calm and professional under pressure
Customer account management
Customer inquiry response
Excellent attention to detail
Resolving technical problems
Quality assurance and control
Inquriy assistance
Reading comprehension
Collection calls
Project requirements
Courteous with strong service mindset
Issue and compliant resolution
Data entry and maintenance
Order and refund processing
POS systems and ordering platforms
Building customer trust and loyalty
Efficient and detail-oriented
Upbeat and positive personality
Corrective actions
Contact management systems
Conversion recording
Call transfers
OSHA standards
Microsoft exchange
Productivity management
Scripted calls
Online systems
Performance feedback
Windows vista
Collaborative environment
Customer support
Document and records
Online chat
Promoting brand and company identity
Membership inquiries and renewals
Inbound outbound calling
Managing referrals
Reminder calls
Call volume and quality metrics
Proficiency in microsoft office and G suite
Office scheduling
Patient scheduling
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Experience
Sequence Health/ Call Center representative
January 2022 - Current
●Adhered to company policies and scripts to consistently achieve call-time and quality standards
●Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
●Learned and maintained in-depth understanding of product information, providing knowledgeable response to diverse questions.
●Deescalate complicated patients and customers
●Educated customers and clients on company systems, form completion, and access to services
CNA/Self employed
march 2002 - May 2021 Alabama
●Patient care
●Hospice care
●Palliative care
●Veteran care
●Dementia care
●NG tube
●PEG tube
●Catheter care
●Administer of medication
●Vital signs taken and documented
●Corresponding with physicians on patients behalf
●End of life care
●Respite care
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Education
Susan Moore High school
August 1991 - May 2002, Susan Moore Alabama
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