Customer Service Representative

Shanjida Lira

Queens, New York **************@*****.*** 347-***-****

Career Objective:

Being an undergraduate student with an impressive set of abilities and an extensive background in health care, I am actively looking for a worthwhile opportunity to use my knowledge in a professional situation. I came to this point of analysis because I am passionate about healthcare and want to have a positive impact on the field. EDUCATION

• New York City College of Technology 2021-2025

(Brooklyn, NY)

• Vaughn College Of Aeronautics and Technology 2019-2021

(Queens, NY)

WORK EXPERIENCE

Walgreen (Jamaica, NY) 2021- present

Certified Pharmacy Technician and Customer service representative

• Managed a variety of customer service calls and administrative tasks to resolve customer issues quickly and efficiently.

• Manage ancillary staff and fulfilled more than 1200 prescriptions weekly and built solid customer relationships.

• Informed customers about billing procedures, and submitted requests for deferment, forbearance, and income-sensitive repayment plans.

• Prepare various daily or weekly logs and report such as direct deposit summaries, petty cash fund, audits, etc. Skills Learnt: Organizing, Patience, self-control, Empathy, Positive language, etc. The Child Center of New York (Queens, NY) June 2020 - June 2021 Customer Service

• A supportive and open environment for families is established by providing parents with interpretation services that facilitate successful communication and keep them informed of their children's academic and emotional development.

• Microsoft Excel and databases were used to manage and organize data, resulting in records that were well-structured and easy to access for quicker information retrieval and reporting.

• As an assistant Christmas event coordinator, I worked with the events team to contribute ideas, plan logistics, and make sure that activities ran smoothly. This helped to create a fun and interesting experience for kids and their families.

August Martin High School (Queens, NY) August 2018- June 2020 Usher/Customer Service

• Outstanding organizational abilities were displayed by helping to manage documentation, such as event schedules, information packets, and announcements, to improve communication between the school and parents.

• served as an energetic ambassador for August Martin High School, establishing a strong sense of school pride and identity when dealing with parents and guests.

• operated as the Student Government's assistant secretary, actively participating in meetings, taking minutes, and helping with administrative responsibilities to ensure that the team of student leaders ran smoothly.

Skills & Extra Curriculum activities

• Certified Pharmacy technicians.

• Technical: Project management, Microsoft Word, Excel, etc.

• Languages: Bengali, Hindi, Urdu (Fluent), Arabic (Read and write)

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