Nicholas Wilson

Minneapolis, MN ***** ady2xs@r.postjobfree.com

+1-612-***-****

Authorized to work in the US for any employer

Work Experience

Software Test Engineer LegrandAV - Minneapolis, MN August 2022 to July 2023

•Executed test plans to determine whether product meets the product specifications and operates as expected. Primary role is to ensure the product performs as needed and to find product “bugs”

•Tested audio and video implementation solutions

•Assisted in the development of automation scripts and general automation development

•Evaluated test plans and determined redundant, inaccurate, or missing test cases or scenarios.

•Worked with UI and Backend developers, Support, and Sales to gather input and provide feedback regarding feature requests, new features, and general product usability

•Initiated and assist with the creation, development, and implementation of processes and procedures

QA Engineer

MonkeyJump Labs - Minneapolis, MN March 2022 to July 2022

•Worked with the client Cargill in developing and testing applications

•Tested web applications that use technologies such as React and .NET Core

•Tested mobile applications on both IOS and Android

•Designed and implemented testing plans for web and mobile applications.

•Trained in test automation specifically selenium with JavaScript

•Worked with clients and stakeholders

•Reviewed requirements, technical details, and specifications of new code

•Identified, documented, and tracked bugs

•Ensured applications are usable and accessible

•Contributed to a culture of learning, trust, support, and fun

•Provided feedback and support to my peers

Software QA Tester

Activision Blizzard - Minneapolis, MN July 2020 to June 2021

•Spent time looking into possible bugs, exploits, and other issues that may occur within the game. This included tracking the progression of specific issues, writing reports repeating steps of bugs that were found, and being able to find and report on any new bugs within the game.

•Did smoke, regression, exploratory, ad-hoc, functional, and cross console testing for 2 very popular games within the gaming industry.

•Used tools like JIRA to document and track issues

•Wrote test cases and collaborated with a cross console teams to reproduce certain bugs

•Was able to log 40+ bugs in one workday.

Producer and Audio Engineer The Laboratory Studio - Minneapolis, MN January 2010 to December 2020

•Owned and operated a music production studio.

•Worked with multiple clients who record songs at my studio and my job is to operate and maintain the digital audio workstation and other studio equipment, make sure the equipment functions correctly, help the artist write lyrics, and coach them through the recording.

•Made sure songs match the industry standard of clarity and production of their genre

•Responsible for the final mixdown of the song which involves combining multiple audio signals, using audio processing tools to modify the signal, and applying different volumes and levels to each one in order to get a clean professional sounding song.

•The digital audio workstations used are Logic Pro X and FL Studio and am highly proficient in both.

Business Technology Trainer Genesys Works - Minneapolis, MN June 2018 to August 2018

•Taught business and tech skills to a class of high school students over the course of 7 weeks.

•During the 7 week period we covered computer hardware including taking apart and building PCs, how to set up networks, trends in technology, and how to communicate within the workplace, each week we had a presentation and a quiz on the material learned during the week.

•Formed lesson plans and helped students and staff with issues related to technology. This includes troubleshooting issues that students or staff may have with their computer or the programs they were using

Surveyor

Metro Transit Survey Team - Minneapolis, MN September 2016 to December 2016

•Learned various bus and rail routes for metro transit and operated a tablet to track the locations of passengers

•Built communication skills through surveying a diverse group of people throughout different areas in the metropolitan area

•Learned about the various problems bus drivers encountered and how they solved them

Tech Support

Wells Fargo - Minneapolis, MN September 2012 to August 2013

•Unlocked and managed user accounts of Wells Fargo employees

•Aided Wells Fargo employees over the phone and helped talk through problem.

•Guided employees through problems they have encountered

Education

B.A in Business Information Systems

St. Cloud State University; St. Cloud State; SCSU - Saint Cloud, MN August 2013 to May 2020

Skills

•SQL (Less than 1 year)

•Microsoft SQL Server

•Test automation (1 year)

•Business analysis

•Agile (2 years)

•Quality assurance (1 year)

•Scrum

•Computer networking

•DNS

•LAN

•Active Directory

•Remote access software

•Microsoft Windows Server

•IT support

•Analysis skills

•Customer service

•Google Suite

•Leadership

•Management

•Quality control

•IT management

•Software troubleshooting

•Typing

•Help desk

•VPN

•Enterprise software

•Logistics

•HTML5

•Live chat

•Jira (2 years)

•Software testing (1 year)

•SDLC

•Test Cases

•Unit testing

•Python (1 year)

Awards

Dean's List

May 2018

Made the Deans list in spring semester of 2018

Assessments

Technical support — Proficient

December 2021

Performing software, hardware, and network operations Full results: Proficient

Analyzing data — Proficient

May 2021

Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Proficient

Customer focus & orientation — Proficient

October 2021

Responding to customer situations with sensitivity Full results: Proficient

Customer service — Proficient

October 2021

Identifying and resolving common customer issues Full results: Proficient

Technical support: Customer situations — Proficient

December 2021

Responding to technical support situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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