Customer Service General Manager

WF

WILLIAM FOUNTAIN

ady2vr@r.postjobfree.com 704-***-**** 19836 Feriba Place, NC 28031

Knowledgeable Regional Operations/General Manager with over 6 years of experience bringing planning and problem- solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Outstanding Communication Skills

Performance Tracking Proficiency

Employee Training and Development

Multimillion-Dollar P&L Management

Cross-Functional Team Management

Waste Management and Reduction

Sales Coaching

Recruiting and Hiring

All American Gutter Protection Charlotte,

NC

Regional Operations Manager

05/2021 - Current

Coordinated sales, installation and marketing to enhance efficiency and deliver optimum customer service and collections

Supervised, delegated and supported teamwork with the Installation Manger & Marketing Manager to sustain and increase profit. Increased revenue generation by collaborating with senior executives to assess regional performance and develop new sales strategies. Held weekly meetings with each representative to talk one-on-one, resolve issues and provide tailored training.

Led, coached and developed employees to achieve sales goals. LeafGuard Holdings Columbia, SC

General Manager

07/2019 - 05/2021

Tracked monthly sales, marketing and production generate reports for business development planning.

Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales. YTD PNL over 25% for 2020.

Led sales team through frequent training, meetings 3 times a week and exceeded corporate goals.

Managed the Columbia, SC branch office, overseeing Production Manager and Canvass Manager, all sales, production and canvass staff members. Resolved customer complaints quickly while maintaining high quality standards of service delivery.

Created a positive work environment by developing team building activities that encouraged collaboration among departments. Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.

LeafGuard Holdings Charlotte, NC

Assistant Director of Production

10/2017 - 07/2019

Worked closely and reported directly to the corporate Director of Production.

Supervised and supported all 21 branch Production Managers nationwide and their production staff.

Summary

Skills

Experience

Provided daily purchasing approvals for additional supplies and tools necessary on a job by job basis.

Daily security video review and scrutiny of corporate work trucks & vans, reported & documented violations.

Traveled across the U.S. to any/all branch offices to hire, train, support and/or remove Production Managers for however long necessary. Supervised and reviewed inventory orders and stock levels of all branch warehouses nationwide.

Additionally, aided the 3 Regional Managers and filled in as the General Manager when needed,

King's College Wilkes-barre, PA

Bachelor of Science in Psychology

05/1994

Education and Training

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