Team Member Administrative Assistant
Resume:
Stephanie Hernandez
Margate, FL *****
****************@*****.***
Summary
Self-motivated, compassionate, positive, and responsible Leader. Cooperatively and reliably helps manage the team while upholding company values. Over 12 years of professional customer service experience. Passionate about caring for others through skincare and nutrition. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Skills
Organization
Team Management
Active Listening
Bilingual: English & Spanish
Merchandising
Detail Oriented
Fast Learner
Data Analysis
Mentoring
Computer Skills
Work Experience
Associate Whole Body Team Leader, Whole Foods Market- Coral Springs, FL April 2020-Present
Food Safety Empowerment Team
Executing monthly promotional sale changes
Create ISS/Listomatic sale lists
Performing several overnight inventories
Reviewing operational and financial metrics for optimal KPI performance
Create and post schedules
Whole Body Team Member/Order Writing Specialist, WFM CSP April 2017-2019
Ordering for Body Care, Vitamin and Supplements and working overnight inventories
Consulting with customers to find products that suit their needs
Maintaining good relationships with vendors via communications and trainings
Support teammates and leadership offering improvements and mentoring to new employees
Practicing good organization and time management skills
Front End Team Member, WFM CSP July 2014-2017
Cashiering
Assisting cashiers and customers bagging items at registers
Helping customers carry out goods to their vehicles
Bringing carts back to the store on cart-runs
Helping train new team members
Receptionist, Global Response September 2009- 2012
Worked as an after-hours administrative assistant answering phones, entering detailed information onto a computer-phone system for a nationwide answering service company.
Handled phone calls for hundreds of accounts
Resolved client with various issues in a timely manner
Licenses/Certificates
CDTL Program Graduate- May 2021
Certified Tier-2 Culture Champion
Skin Care Specialist License- May 2019-Active
DSHEA:Dietary Supplements and the Law completion 2018
Basic Life Support Provider 2018-2020
Certificate in Business Specialist- 2015
Certificate in Accounting Technology Specialist- 2015
Education
Broward College – Coconut Creek, FL
Bachelors in Applied Science- Supervision and Management – May 2017
Associates in Arts- 2015
Associates in Applied Science- Culinary Arts Management – 2014
High School Diploma- 2009
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