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Sales Representative Customer Service

Location:
St. Petersburg, FL
Posted:
August 20, 2023

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Resume:

IAN M. MACKENZIE

*** **** ******, ** ********** Beach, FL 33706 Email: ady2su@r.postjobfree.com

Cellular Phone: 954-***-****

PROFESSIONAL OBJECTIVE

To obtain a Specialty Sales position with a leading pharmaceutical company that will use my competitive drive and strategic selling skills to achieve top sales results. SUMMARY OF QUALIFICATIONS

Award winning pharmaceutical sales leader with 15+ years of experience in sales, management, and event productions. Select strengths encompass:

• New product launches in specialty pharmaceutical markets

• Establishing and leveraging strong customer relationships with health care providers, pharmacists, and office staff to identify opportunities for territory growth.

• Implementing sales initiatives and strategies to increase productivity and revenue in a challenging and competitive environment.

• Engaging with health care providers, pharmacists, and staff (face-to-face and virtually) on overall clinical product knowledge and navigating managed care to close sales

• Analyzing market/prescription and managed care data to quickly grow territory business for a fast start post-launch and find hidden opportunities in stagnant territories.

• Consistently meeting & exceeding implemented sales goals for written prescriptions PROFESSIONAL EXPERIENCE

Capsule Pharmacy October 2021 — October 2022

Key Account Manager Tampa/St Petersburg, FL

• Leading business development representative for the Tampa area, launching Capsule’s innovative new digital pharmacy to specialty providers & major hospital systems

• Pivotal contributor to boosting Florida to top area for growth in prescriptions

• Landed 16 new accounts in the Tampa area in 4 months, including the University of Tampa, creating the most successful territory in the region.

• Appointed into the role of Integrated Account Lead for Florida, effectively getting product pathways in place to optimize the customer experience and Rx filling flow.

• After product pathway integration, this territory grew by 130% month over month. Syneos Health May 2019 — October 2022

Jazz Pharmaceuticals Contract

Neurology Specialty Sales Representative St. Petersburg, FL

• Consistently ranked #1 of 60 reps nationwide from October 2022 - June 2021, post- relaunch of Sunosi

• Consistently met/exceeded implemented sales goals for written prescriptions

• Achieved over 300% of overall territory quota in 2021 and took on leadership roles in the district, training & mentoring new representatives in the Southeast District

• Generated 11 new writers for Sunosi in previously under-performing territory, turning it into a top-performing goldmine territory in less than 3 months post-relaunch Allergan Pharmaceuticals Contract

CNS Specialty Sales Representative St. Petersburg, FL

• #1 Ranked CNS representative promoting two newly launched products to Neurologists and Psychiatrists

• Ranked #1 for Ubrelvy sales in the US through 6 months post-launch

• Recipient of Ubrelvy Fast Start Award, for becoming the 1st representative nationwide to reach 100 Rx written by targeted HCPs in one week

• Achieved 1047% of Ubrelvy Quota in Q1 2020

• Created the highest ranking territory for Ubrelvy writers in the US through Q2 2020

• Achieved 107% of Vraylar Quota in Q1 2020

Arbor Pharmaceuticals February 2018 — March 2019

Territory Manager Jacksonville, FL

• Top 10/107 nationally ranked representative promoting specialized Neurology and Otic products to Pediatricians and ENTs.

• Consistently met/exceeded implemented sales goals for written prescriptions

• Pivotal contributor to boosting Jacksonville to top territory for growth in prescriptions

• Achieved overall territory growth of 125% after 6 months in the territory.

• Created the #1 ranked Otovel territory for overall growth volume in the SE District.

• Achieved over 120% of quota & ranked in top 10 of 107 nationally for multiple products Enterprise Rent-A-Car September 2015 — February 2018 Management Trainee Jacksonville, FL

• Top 10% Ranked Management Trainee excelling at insurance sales and sales volume

• Consistently ranked in top 10% of Area and Region throughout tenure.

• Promoted in Q2 2016 to San Diego International Airport “Best Persons Program,” reserved for the regional rising stars at Enterprise.

• Winner of 2016 Vice President’s Award, given to the Top 3 area sales representatives.

• Achieved Sales All Star recognition 10 of 13 weeks in Q1 2016.

• Recognized nationally for Excellent Customer Service 8 times from Q4 2015 - Q1 2016.

• Winner of Q4 2015 “Add-Rev Competition,” awarded to the top 10% highest volume sales producers regionally.

Maritime Operations / Worldwide Super-Yachts April 2011 – April 2014 Deckhand Multiple Locations Worldwide

• Served as full-time onboard crew member on high-profile super-yachts, operating throughout the United States, Europe and the Caribbean.

• Responsible for daily maintenance and exterior improvements of all vessels.

• Operated tender vessels for officers, owners, and guests during charters.

• Exceeded all maritime safety and compliance policy standards.

• Designated as Team Leader of Rescue & Fire Team on M/Y Luna for 2014. EDUCATION

Cape Peninsula University of Technology Cape Town, South Africa National Diploma, Retail Business Management, November 2008

• Diploma, Customer Relationship Management, June 2005



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