STEVEN ROADMAN

Lakeside, TX 817-***-**** ady2rj@r.postjobfree.com LinkedIn Profile

SUMMARY AND SKILLS

Director of IT Systems

A highly accomplished IT Executive who offers a history of achievement in planning and delivering multimillion-dollar programs that enhance operational success, revenue, and profitability. Builds, trains, and leads geographically dispersed IT teams while cultivating collaborative relationships with C-suite executives, vendors, and manufacturers.

Provides ongoing leadership in enhancing infrastructure, handling sourcing and negotiations, and ensuring employees provide world-class customer service. Lifts corporate performance by implementing process improvements, best practices, and strategic sourcing methods while aligning strategic initiatives and priorities to achieve short-/long-term operations goals.

~ Areas of Distinction~

Business Operations - Project Management – Process Improvement – Strategic Planning – Stakeholder Relations – P&L Cost Controls – Recruiting – SOX -Enterprise Architecture -Team Building – Negotiations – Sourcing – Communication – ITIL -VMware- vSphere – vCenter – vSan - VDI- Citrix storefront- Citrix infrastructure -Procurement - Problem Solving – Information Systems – Network Infrastructure –Cybersecurity- Network Security – Data Privacy-Disaster Recovery - Vendor Negotiation – Cloud Migration – It Asset Management –IT Strategy –HIPPA- Cloud Computing-Information Management – Cross-functional team leadership – Dynamics 365 – Azure – AWS – Oracle Cloud

PROFESSIONAL EXPERIENCE

BNFS Railway

IT Strategic Sourcing Manager

May 2022-Present

Responsible for leading Strategic Sourcing efforts within defined spend categories representing significant expenditure.

Manage RFP for Engineering, IT Security, Infrastructure, and Applications.

Manage Coupa request, PO Approvals, SOW’s Approvals, Purchase Orders and PO adjustments.

Manage all IT Contracts with the Legal Department, Tax, Insurance and Risk.

Manage the ongoing performance of our suppliers including setting objectives and service level agreements (SLAs), tracking and reporting KPI performance, supplier scorecards, and prioritizing and leading improvement efforts.

Manages cross functional project teams in the configuration, integration and application of new and existing sourcing arrangements or asset acquisitions.

Structures contractual and operational aspects of strategic alliance relationships and other business transaction

ANTHC – Anchorage, AK

Director IT Systems

January 2021-May 2022

Oversee all Infrastructure and Applications operations and evaluate them according to established ITIL goals.

Manage Citrix Environmental along with our VDI clusters for remote users and Telehealth. Which includes 14 Citrix servers, running our VDI and remote desktop support for 6,500 end-users.

Managed and Configured Cybersecurity with Palo Alto, Cisco, Rapid7, Carbon black and NetScaler

Direct a team of three managers and fifteen employees.

Manage all VMware, Red hat, Redcap, Linux, and Windows core platforms.

Manage vendor relationships with core platforms.

Establish IT policies and systems to support the implementation of strategies set by upper management.

Purchase efficient and cost-effective technological equipment and software.

Manage security around HIPPA, PHI and PII records for all ANTHC and AMNC Hospital.

Create yearly capital budgets along with operational budgets.

Manage 128 On-Prem Servers for ANTHC, which include thirty-eight standalone servers and 90 Host servers. Running 2019 Windows server on 361 VM Servers.

Managed in house developers and third-party vendors to create custom applications.

Run Analytics on Network uptime stats, employee access history and Cerner access history.

Manage 348 application used by ANTHC, which include all business-critical services.

Manage Backend Software INFOR, Kronos, Cerner, EPSI, Strata for HR and Accounting with a team of eight.

Manage Agile team using Dynamics 365, for all software development and software migrations.

Director of four Project Managers handling all IT projects.

Manage On-Prem Cerner servers and applications.

Manage Cherwell Servers and Asset Management software.

Manage Patching for over 8,000 end user devices and 489 servers.

Manages all Telehealth needs of all Tribal Health Organizations.

Planning Migration from On-Prem to M365 and Azure cloud services.

Manage current Azure in out Telehealth Group.

Inspect the use of technological equipment and software to ensure functionality and efficiency.

Identify the need for upgrades, configurations or new systems and report to upper management.

Coordinate IT managers and supervise computer technicians and other professionals to provide guidance.

Building relationships with vendors and creating cost-efficient contracts.

Evolution Health – Dallas, TX

Director, IT Operations

MARCH 2015- NOVEMEBER 2020

Built and direct an IT operations team with three managers, two Project Managers, fourteen technicians, and fifteen system engineers working across eighty locations in nine US states. Set strategic direction, define team targets and priorities, and manage a multimillion-dollar operating budget.

Directed a team of four managers, fourteen field engineers, five helpdesks personal, 4 informatics and fifteen remote System Admin III.

Managed 238 Citrix servers, running our Pharmacy software, EMR and remote desktop support for 54,650 end-users.

Directed two internal Project Managers and 4 external Project Managers to handle all ongoing projects.

Manage team managing all VMware core platforms.

Managed and Setup rules for Cybersecurity on Palo Alto, Rapid7, Sentinel One, Zscaler and Cisco

Manage vendor relationships with core platforms.

Increased production effectiveness 30% and drove continuous improvement initiatives by streamlining processes.

Manage security around HIPPA, PHI and PII records

Created yearly operational budget and capital budget.

Created new Helpdesk that specialized in Home Care and Hospice operation for 3,500 users.

Directed Homecare Homebase rolled, along with informatics team supporting software.

Captured $500K in savings by effectively managing IT vendor agreements and auditing cellular devices/technology.

Managed all Network and Telecom circuits.

Managed all Cisco routers, switches, and wireless gateways.

Purchased and managed all wireless devices. (Cellphone, Tablets and VPN Routers)

Created and managed security around HIPPA, PHI and PII records.

Optimized corporate acquisitions by leading procurement and contracting for four companies with 3,500 staff.

Manage weekly Scrum meetings with my Agile team.

Run analytics reports on EMR, ServiceNow, Oracle, and Kronos.

Developed and implemented new network solutions to improve inventory management and recovery while enhancing IT security, help desk operations, and technical infrastructure.

Planned and executed project plans in Dynamics 365 for EMR, EHR, ERP, Sfax, SAAS, OKTA, ServiceNow, Azure, Oracle Cloud and Office 365 migrations, domain name change, and multiple sites moves.

Followed ITIL best practice setting up governance and security.

Performed yearly Sox audit and quarterly security audits.

Manage third party relationships for developing custom applications.

Planned and managed the merger of nine states and eighty locations into one company.

Maximized productivity using BI tools, Tableau and Yellowfin while improving census and labor operations.

Datamax – Coppell, TX

Manager, Field IT Support

February 2011- MARCH 2015

Administered teams while supporting enterprise systems, including designing, building, installing, and configuring various systems and infrastructure, such as Active Directory, PC imaging, data recovery, AD management, and PC/software launch.

Managed fourteen employees while driving IT success and enhancing customer service for a $22M field operation. Improved performance by hiring new employees and coaching existing staff on performance matrix.

Defined team goals/priorities in alignment with growth targets while identifying and addressing areas of risk.

Created and managed plans, to protect company intellectual property, by using bit locker and security system protocols.

Planned and executed with Dynamics 365, multi company migrations to Office 365, SAAS, Azure, AWS, Citrix, and On-Prem to Cloud Services.

Purchased and managed all wireless devices. (Cellphone and Tablets)

Manage all Projects to migrated Local IT departs to Datamax support.

Contributed to technology initiatives by evaluating modern technologies.

Performed yearly Sox audit and quarterly security audits for Multiple companies support by group.

Identified impacts to systems and resources to support management of asset inventory and various replacements.

Originated network and pre-sales solutions, collaborating with top manufacturers and detailing diagrams/documents.

Canon US – Irving, TX

Regional Field IT Lead

November 2001- February 2011

Led a 10-person engineering team in conducting IT initiatives and projects while managing inventory, sales, and ERP. Provided technical support for hardware, software, operating systems, voicemail, laptops, accounts, databases, and upgrades.

Managed team in supporting $36M revenue and achieving customer service rating of 98%+ for nine consecutive years.

Improved field operations via process improvements and innovative problems solving while leading collaboration with technicians, staff, and site leadership, focusing on corporate goals while maintaining workforce inclusivity.

Drove compliance with SDLC methodologies while overseeing production to plan for new software launches.

Lead sales for SAAS software deployment

Tailored support across each site, strategically evaluating location requirements to setup servers and active directory.

Expedited delivery time by two weeks and increased overall cashflow for the business.

EDUCATION AND OTHER

University of Phoenix

BS, Information Technology (Information Sciences & Support Services)

Computer & Software Engineer Certificate – ATI Microsoft Windows 10 Certification Microsoft PMP Certification

A+ Certification Network+ Certification Certified ScrumMaster (CSM) Certified Professional CTT

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