Information Technology Call Center
Resume:
CONTACT
PHONE:
************@*******.***
D.O.B. 12th of december,1994
Nationality: Lebanese
KEY SKILLS
Communication
Time Management
Team Management
Leadership
Negotiation
Ability to work independently
and in teams
Multi-tasking
Meeting Deadlines
CERTIFICATES
2022
Technical support
fundamentals from Google
coursera
2017
Flow and adaptive routing for
improved latency and
throughput in data center
networks from Google
LANGUAGES
BASHIR SHAAR
INFORMATION TECHNOLOGY AND COMPUTING
WORK EXPERIENCE
Sama call center agent
Aug 2019–present
Assist with technical issues regarding hardware failures
Manage clients accounts to insure data security
Assisting in updating machine software to latest version
Provide information about server issues and possible solutions It intern-Schneider electric
Jun. 2019 – Aug. 2019
Operate active directories
Maintained dhcp servers
Learned how to handle major server updates
Managing user credentials for active directory
Data management intern makassed
Aug.2017-sep,2017
Access and update servers
Managing data tables and enhancing data processing
Provide technical assistance of faulty hardware
Setting up routers
EDUCATION
Bachelor of Science in Itc 2015 - 2019
Arab open university
Beirut, Lebanon
Information technology 2012 – 2014
Abed el hadi debes
Beirut, Lebanon
90%
100%
English
Arabic
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