Todd Maltman

** ****** **** **

Calgary AB, T*X *N4

403-***-****

ady2q0@r.postjobfree.com

https://www.linkedin.com/in/toddmaltman/

SUMMARY

I am a Trail Blazer, field experienced, IT Client Services Specialist, Analyst, Executive IT Support Lead, Mentor, Team Leader, Project Coordinator, Personal Trainer, Coach & Motivator. CORE STRENGTHS AND ATTRIBUTES

• Public Speaking • Leader, Mentor • Team Building

• Project Lead, Coordinator

and Administrator

• Transitioning, Upgrading,

and training clients

• Building & Managing

Relationships

• Uncovering Opportunities • Organization & Planning • Onboarding

• Customer Service • Enthusiastic • Persuasive

• Process Improvement • Coach

WORK EXPERIENCE

POSITION / COMPANY PROFESSIONAL ROLE DATE

Technical Analyst / Lead

RBC

Calgary AB

• Project coordination and lead

• Logistics / Liaison with RBC branches across Alberta

• Managed/supported financial systems upgrades,

configuration and testing throughout Alberta.

o ProAKT – CCU Pergomon Servers/systems

o CSR financial terminals

o CDU – Cash Dispensing Units and

Recyclers

April 2023

– July 2023

(contract)

Executive IT Lead

Atco / Fluor

Calgary AB

• Technical Advisor for global corporate team:

o President, Vice President, CEO, CIO, CFO

• Management and oversight of Executive IT systems

• Management, reconciliation and procurement for

Software Licensing, IT products and tools

July 2021

– April 2022

(contract)

Deskside Analyst

Level 2

City of Calgary

Calgary AB

• Strategic IT Solution delivery Analyst

Onsite technical analyst for municipal landfills,

transportation and fire services

• Liaison and collaboration with business and IT

provisioning departments

Dec 2020

– June 2021

(contract)

Applications Analyst

Suncor

Calgary AB

• Direct Liaison and solution provisioning with 3rd party software vendors

• Win 10 / MS 0365 / Surface Pro Migration /

Implementation Project

• Reconciliation & configuration of 1200+ Oil & Gas Core Business Application

• Application Reporting / License Management

Oct 2019

– Mar 2020

(contract)

System Integration Lead

Catholic Board of

Education

Calgary AB

• Delivered solution for Active Directory and

Security Integration

• Managed 3rd party vendors and contractors

• Planned and design process for seamless system

transition and implementation

Feb 2019

– July 2019

(contract)

IS Solutions Analyst

CNRL – Canadian

Natural Resources

Calgary AB

• Support Analyst for Shell Acquisition On-Boarding

• Citrix &Active Directory Admin

• North Sea remote IS/IT solution provider for

o Telecom, Hardware Software, network

May 2017

– Sept 2018

(Contract)

IS Solutions Analyst

Cenovus

Calgary AB

• Conoco Phillips Acquisition / IT Transition

• Incident Management – SOX Compliance

• IT Service, Support and Solution Delivery

• Access Management and Provisioning

• RSA security admin

• Citrix and Virtual desktop Admin

• Service Now

Oct 2017

– Mar 2018

(Contract)

Personal Trainer /

Coach

Anytime Fitness

Calgary AB

• Group and private Class Instructor

• Muscle and endurance development

• Mentor, teacher

June 2015

- May 2017

Project & IT Client

Lead Services

Nalco Champion

Calgary AB

• Corporate / Executive IT and IS Solution provider

• Triage: Telecom, Hardware Software & network

• IT Client Service Management

July 2014

- Feb 2016

Project Lead / Service

Desk Lead

Newalta

Calgary AB

• Team Lead: Nationwide Workstation and OS

upgrade project:

Implemented IT upgrade to corporate

office, national facilities, and field

environment across Canada

• Telecom: Cisco and Unity Admin

• Executive's IT Support Lead

• Technical writer for IT Policy and Development

Dec 2007

- Aug 2014

INITIATIVES AND ACHIEVEMENTS

Hardware / SW / network upgrades Project

• $100,000 – $1.5 million budgets

• 100% success refresh of 120 offices and 1700

+ end users

• Service Desk Lead for twelve analysts

• Project documentation controls

• Troubleshoot and Triage incidents

• Learning Management System and

Deployment Project

• Project Lead of 5+ team resources

• Overseen / managed software and hardware

configuration

IT Policies and Procedures

• Remapped and designed technical policies

and processes

• Research and development of IT and IS

system and Provisioning Teams

• Technical documentation and writing

• Service Desk architect and design

SKILLS AND TOOLS

• Citrix desktop director Virtual PC admin

• VMware / vSphere / IPC Center

• DRA Management

• SERVICE NOW - IT Management tools

• BMC Remedy IT Service Management

• Citrix Receiver Admin /Support

• BlackBerry Enterprise Server Admin

• Android, I-Phone, Black Berry support

• MS Exchange & Lync Management

• PowerShell User SCCM Collection Discovery

• WIN 10 / O365 triage and configuration

• WinNT, XP & 7

• Hardware Life Cycle controls

• Cisco / SCCM Admin

• Power Bi / Helios

• Project Management Methodology

• RSA, Active Directory: security Admin

• Asset Management Share Point

• MS Office 365 Admin: uses, AD Sync

• AV Cisco E-Learning conferencing

EDUCATION AND PROFESSIONAL DEVELOPMENT

• Ultimate AWS Certified Cloud Practitioner 2020

Udemy June 2020

• Practical Office 365 Admin

Udemy Oct 2019

• Windows 10 Admin

Udemy Oct 2019

• Certificate CUCM Ver. 8.0 Tier 1 Admin

Global Training Vancouver BC - May 2011

• Certificate IT Project Management Office Methodology Newalta Calgary AB - April 2011

• Certificate Train the Trainer

Newalta Calgary AB - Nov 2011

• Computer Science

Canadore College North Bay ON - Sept 1997 – April 1998

• Diploma Communication and Design

Canadore College North Bay ON 1995-April 96

Contact this candidate