Project Manager Customer Service
Resume:
Caitlin E. McCracken
Tempe, AZ *****
******************@*****.***
Objective: To obtain a challenging leadership position with a growing company where my creative problem solving and management skills will be utilized to produce maximum profit.
Production Manager
2023-Present
● Receive submitted jobs
● Give tentative start dates
● Order roofing materials
● Give confirmed start day for upcoming jobs the Friday before start week
● Stay in contact with homeowner throughout duration of job
● Descelate/calm down upset customers
● Keep in touch with Superintendents for the duration of each job to ensure timely completion & high quality work
AC Experts
2022-2022
● Receive inbound current customers & new customers calls
● Scheduled appointments for preventative maintenance calls & service calls.
● Schedule cranes for installs
● Take information from potential new customers looking for a quote on a new install & send the information over to the project manager
● Keep track of receivables, update spreadsheet as needed
● Process finance paperwork for installs
● Process credit card transactions for PMA’s, service calls & installs
● Clean office weekly
Prolite Auto Glass
2017-2022
● Receive inbound potential-client telephone calls regarding vehicle glass
● Schedule appointments for glass replacement or repair
● File insurance claims for clients with their insurance carriers
● Prepare accurate cash quotes to clients while considering profit margins ● Assist clients via telephone, in office, email and live chat
● Process VIN numbers with local dealerships
● Order glass, applicable parts, and assign jobs to technicians
● Plan and send routes to technicians for the following day
● Provide technicians with pertinent information needed to complete work orders
● Complete daily, additional tasks as assigned
Anytime Auto Glass
2018-2019
● Received inbound telephone inquiries regarding vehicle glass
● Scheduled appointments for glass replacement and repair
● Filed insurance claims for clients with their insurance carrier
● Provided accurate cash quotes to clients
● Assisted customers via telephone and email
● Processed VIN numbers with local dealerships
● Ordered glass, applicable parts, and assigned jobs to technicians
● Planned and sent routes to technicians for the following day
● Provided technicians with directions and any information they required to successfully complete a work order
● Completed daily, additional tasks as assigned
Additional Skills for Success:
Microsoft Office Suite
Microsoft Word
Microsoft Excel
Microsoft Powerpoint
Excellent customer service
Problem mitigation
Multi-line telephones
Data Entry
Client Retention
Calm and productive in a fast-paced environment Meet and exceed goals established by management Understanding of margins and how to achieve maximum profit Knowledge of insurance claims and how to file them
Education:
Tempe High School
2007- 2011
Graduated with diploma in general academic studies
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