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Customer Service Patient Care

Location:
Menifee, CA, 92584
Posted:
August 20, 2023

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Resume:

FATIMA SMART KAMARA

***** ****** ****** ******* ******* CA

+1-732-***-****

ady2iu@r.postjobfree.com

WORK EXPERIENCE

CASHIER

ANN’S CORNER

**/**** – Present

Somerset, New Jersey

Greet customers as they approach the register and provide them with friendly and professional service

Scan items and accept payments from customers

Count money in the cash drawer periodically to ensure that amounts are correct Answer customer questions and provide information on promotions and merchandise Resolve customer complaints and provide appropriate solutions CLINICAL NURSE ROTATION INTERNSHIP

MAKENI REGIONAL HOSPITAL

11/2017 – 05/2021

Makama, Sierra Leone

Followed established guidelines for reporting a significant medical error or unanticipated outcome in the patient’s care which results in patient harm or potential harm Carried out general nursing care assistance, appropriate to the patient population as assigned and supervised by nurse in charge

Carried out clerical and administrative assignments to support patient care and department and organization operations

Participated in activities which enhanced development of professional knowledge and skills Developed, and facilitated psycho-education and diversionary activities for patients in accordance with daily schedules and the patient’s treatment plan Responsible for working knowledge of hospital’s emergency procedures; assisted in providing a clean and safe environment

Promoted maintenance of therapeutic milieu by encouraging patients’ participation in assigned activities

NURSING INTERSHIP

KABALA GOVERNMENT HOSPITAL

05/2021 – 09/2022

Kabala, Sierra Leone

Responsible for providing direct patient care within the Behavioural Health Services in accordance with the patients’ needs and individualized care plans Through direct care, observation, and communication with the patient, collected and documented patient admission and shift behavioural and physical clinical data and observations Provided appropriate information to assist RN with admission and shift RN assessments Performed vital signs, BP’s . Provided or assisted patients with activities of daily living. Assisted with treatments or procedures within documented level of competency. Provided behavioural health care interventions utilizing the least restrictive interventions. Provided for the safety of patients, visitors and staff. Completed routine and special safety checks. Assumed responsibility for completing all mandatory educational, health screening, CPR, and CPI requirements within designated time frame and for providing written verification of same for filing. Actively participated in quality management activities by timely reporting of staff, family, visitor or quality concerns

Assisted with ADL’s and toileting as required

EDUCATION

ERNEST BAI KOROMA UNIVERSITY OF SCIENCE AND TECHNOLOGY, MAKENI, SIERRA LEONE 2017 – 2021

STATE REGISTERED NURSE

PROFESSIONAL SKILLS

Demonstrated sound judgment in setting priorities and decision making skills and to share observations with the RN

1~2 years prior experience in a hospital or customer service environment. ~Clinically appropriate skills

Evaluated and demonstrated knowledge and understanding of age-specific behaviours, motor skills and psychological norms

Demonstrated knowledge and skills related to special treatment procedures for precautions, seclusions, restraints, elopements, close observations and searches Demonstrated professional behaviour and interpersonal skills reflective of mission statement and philosophy

Demonstrated good communication and customer service skills with patients, families, physicians and healthcare team

Demonstrated ability to consistently perform technical skills and follow through with assignments



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