Shahida Naveed

**** ********* **, ******, ** ****3 312-***-**** ady2hr@r.postjobfree.com

Objective

Proactive professional with 3+ years of exceptional customer service experience seeking a position as a Business Associate to transfer my customer service skills and improve efficiency of an organization.

Systems/Programs

Experience with systems/programs: Microsoft Office System including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook.

Education

High School Diploma - P.E.C.H. School

60 credits towards Bachelor’s in Microbiology - Punjab University

Key Skills

Exceptional Interpersonal Skills

Professionalism

Detail Orientated

Problem Solving

Effective Multitasking

Collaboration

Dedication

Bilingual (Urdu)

BuyBuy Baby

Naperville, IL Oct 2019-Present

Experience

Cashier

Assist and interact with 50+ customers per day at the check-out

Provide exceptional customer service including, directing customers to item’s locations, utilizing item logs, providing online orders, and responding to customers’ inquiries in person and on the phone.

Consistently recognized for enrolling the highest number of customers for credit card and reward program among the team.

Multitask with handling the checkout stations and perform other tasks given by supervisor

Process returned items and ensuring successful refund in a timely manner

Assist team members at various check out stations at peak times.

Help create a positive and respectful environment for the customers and team members by greeting and interacting positively

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