Allan Guevara

Silver Spring, MD ***** ady2ea@r.postjobfree.com 240-***-****

Results-driven IT professional and teacher with a passion for building people and meeting their needs. Strong qualifications in customer service on the phone and in person for IT, troubleshooting services with MAC, LINUX and WINDOWS O.S., General Electric appliance support, and digital media processing and marketing.

Information Technology Experience

Exclusive Tech Repairs IT Technician Jan 2023 - Present

● Hands-on assembly of phones, laptops, tablets and computers.

● Front desk concierge, guiding walk-in customers.

● Marketing for local businesses for IT support, software/ hardware updates and virus/ malware removal.

General Electric Customer Service Agent Operator February 2020 - February 2023

● Resolve nation-wide GE customer inquiries over Amazon Phone Connect and Amazon Workspaces.

● Provide Troubleshooting strategies for clients in English and Spanish for GE appliances. Montgomery County Public Schools Teacher August 2016 – April 2019

● Activated student curiosity and creative thinking through English, Math, and Music for middle school.

● Worked 1-on-1 with students struggling with learning and implemented different strategies. University of Maryland, College Park IT Customer Service March 2014 – June 2015

● Used ticketing systems to support all requests for server room issues, track incidents, and troubleshooting

● Diagnosed and resolved a range of software, hardware, and connectivity issues. Other Job Experience

Lyft / Nova Transportation Driver June 2017 - Present

● Safe and friendly transportation services for passengers in the DMV.

● Professional Black Car services for government contracts for DC private clients.

● Exposure to people of all backgrounds, jobs and races for excellent customer service skills.

(9800 rides)

Mase Training Security Group Security Guard September 2022 - Present

● Ensure safety of celebrities for concerts, and players for NFL and semi-pro soccer leagues.

● Adhere to strict confidentiality guidelines during and after sports games and concerts. I4CUmusic.com/ Taylor Robinson Music Operator / self employed June 2017 - Present

● Provide private music lessons for various instruments: guitar, violin, cello, and piano.

● Developed a program that focuses on music literacy and creative self-expression. Living Word Food Bank Customer Service 10 + years June 2012 - Present

● Provide food and clothing to 400 + DMV families/week with donations and groceries..

● Customer Service for logistics. Organize monthly pickup and delivery plans - 500 families. Sardis Catering & Panera Bread Waiter/Dishwasher April 2014 – August 2017

● Responsible for serving food, preparing the dining room, and fulfilling customer requests

● Prepared customer orders to standards and specifications of the customer and Sardis/Panera Bread

EDUCATION & CERTIFICATIONS

Montgomery College Associates in Education Graduation 2015 University of Maryland Bachelors in Education Graduation 2018 MyComputerCareer Information Technology System Administrator Certificate Graduation: 2021

Certifications: CompTIA Security+, MTA Security,

Certifications in Progress : AWS, A+, Python

● English/ Spanish fluent

● Security + and MTA Certifications for IT programs

● Phones, laptops, tablets hardware/software repair

● Strong Customer Service skills in Lyft driving, GE, Food Bank operations and University of Maryland.

● Familiar with AWS/ Cloud architecture development/ My SQL configurations

● A.A.T in teaching (6 years on the field)

● Driving experience 5 years lyft + Uber + Nova Transportation (9800 rides as of 6/16/23)