Summary

I have spent over ** years in customer service and have accumulated many awards for my skills. very outgoing and able to communicate with coworkers with ease. i was promoted at Discover and E*trade within 1 year. i have experience in healthcare from Pillpack. i have over 0 years in finance including disputes,tax forms, stock and investments etc. at E*trade i worked more than 55 hours a week to help out and go above and beyond. i can type more than 70wpm and very goal driven.

Employment History

CSR

PillPack by Amazon • work from himr 03/2023 - Present taking inbound calls to help clients with prescription orders Stock Broker

E-Trade Financial Corporation • Sandy, UT 06/2018 - 09/2022 too of training class was lromoted to online chat team out of training untik i left the company in 2022. assisted with tax forms, website navigation, reviewing accounts and reviewing investments csr

Netflix • Salt Lake City, Utah 09/2017 - 11/2017

I handled inbound customer service and techinical support phone calls. Fraud Specialist 2

Wells Fargo • Salt Lake City, Utah 05/2017 - 09/2017 I reviewed online activity for potential fraud on customers accounts, when necessary placed outbound calls to customers to confirm suspicious online activity.

CSR and Mentor

Discover Financial Services • Salt Lake City, Utah 11/2012 - 02/2017 I worked in several departments and earned top 1% for the year performance in Online Servicing and over 10 performer of the month awards. I also had the responsiblility of coaching agents to help improve their performance to satisfactory performance under company standards.

csr

ACS • Salt Lake City, Utah 06/2010 - 10/2010

I handled inbound calls for Verizon Wireless but had to resign due to medical reasons. csr

Convergys • Taylorsville, Utah 06/2009 - 06/2010

I handled inbound customer service calls for Bank of America during the recession time, this helped me develop great skills while speaking with customers that were going through tough economic times. Professional Skills

Microsoft Office, customer service, Customer service, Communication skills, Documentation review, typing 70 wpm, Computer literacy, Microsoft word, Microsoft excel Joshua Hurst

ady2d8@r.postjobfree.com

801-***-****

Kanab, UT

Education

ged

DATC • Kaysville, Utah Graduated

06/2009

I completed 12 years of school and also did additional work working with special needs children.