Jonathan Jacinthe

Cell: 317-***-**** Primary: ady2bi@r.postjobfree.com

Backup: ady2bi@r.postjobfree.com

Current Address: Permanent Address:

**** *** ****** **** *** Circle

Indianapolis, IN 46256 Indianapolis, IN 46256

Education

Indiana University-Purdue University-Indianapolis Indianapolis, IN

Major: Organizational Leadership and Supervision

Focus: Human Resource Management

Graduation Date: Aug 2023

OSHA 10 Certified

Work Experience

IUPUI Department of Earth Sciences, Indianapolis, IN Oct 2016-Dec 2022

Lab Assistant and Education Intern

●Participated in the collecting of soil and water samples at different locations in Indiana

●Bring samples to the lab and prepare them (sieving and filtration) for analysis.

●Learn how to operate several laboratory instruments (centrifuge, microbalance, microplate reader)

●Attend designed science related events designed to disseminate research findings to the public

●Attend family-based science events (Celebrate Science, Slumber at The Speedway) to interest kids to join science related programs at IUPUI

Weekends Only Furniture and Mattress, Indianapolis, IN October 2020-April 2023

Customer Service and Operations Supervisor (Manager in Training)

●A component in creating a positive and successful work environment at my location

●Created employee schedules

●Responsible for the development of employees up to and including Onboarding Plans, Position Transitions, Promotions, etc.

●Ensuring that customer accounts and store AR Reports are accurate and up to date

●Responsible for maintaining a tight control of inventory

●Reduce waste at the store level

●Piloting new company policies, procedures, and technology

Weekends Only Furniture and Mattress, Indianapolis, IN Feb 2017-October 2020

Customer Service Representative Level II Full-Time

● Responsible for providing customers with a positive experience at the store

●Confirm the availability of items purchased by customers.

●Ensure that customers are charged the correct amount for their purchases.

●Perform transfers as needed so items can arrive at the store in the time frame agreed upon with the customer.

●Introduce customers to other services we offer such as furniture protection plan, email alerts, and our different financing options.

●Solve issues that arise with customers purchases (pre or post delivery)

●Responsible for closing procedures such as entering numbers into spreadsheet(excel), and counting deposits

●Count safe and travel bags to ensure they equal the required amount.

●If needed, create journal entries to report any discrepancies

●In charge of our Parts-Order and Work-Orders Process system

Kohl’s Department Store, Indianapolis, IN Oct 2015-Aug 2016

Cashier

●Worked 10-20 hours a week.

●Responsible for providing customers with excellent service

●Responsible for advising customers on money saving opportunities with Kohl’s

●Assisted with general appearance of the store and performed a variety of tasks such as folding clothes, collecting and emptying hangers and hanger boxes, and restocking returned and unpurchased merchandise

Activities and Organizations

-IUPUI-Indianapolis Intramural Sports

Member 2015-present

●Helping with the organization of tournaments and participated in soccer games

-Indy Mega Adoption Indianapolis,IN volunteer, Fall 2016

●Provided a warm welcome to those looking for a dog or cat to adopt

●Performed organization and cleaning duties such as emptying crates, stacking crates on carts, and mopping the floor.

- March 2020, became a SHRM member

Honors

-Lawrence North High School

Student 2011-2015

●Made MIC-All Conference Fall 2014 for soccer.

●Most Improved Player for Varsity Soccer 2013-2014

-IUPUI

●Made the Dean’s List For Fall 2017 Semester.

-Weekends Only

●Employee of the Month for April 2017

●Promoted from level 1 to level 2 CSR May 2018

●Promoted to Full Time CSR September 2019

●Improved company audit score from fall 2018 to spring 2019

Contact this candidate