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Customer Service Call Center

Location:
Indianapolis, IN
Salary:
52000.00
Posted:
August 19, 2023

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Resume:

Michael Antonio Canganelli

retired Chicago attorney residing now at:

**** ******** ****, #***

Indianapolis, IN 46240-2494 ady2ax@r.postjobfree.com

+1-312-***-****

http://www.linkedin.com/in/michaelantoniocanganelli https://sites.google.com/d/1GWn-

2J_aYyYy9ZCKH6pOux0mo9c8gyxm/p/18WAr0IZafxW3_jzc67ZQchZISlqud0s_/ Nickname: Tony

U.S. natural born citizen

Authorized to work in the US for any employer Work Experience Home healthcare to my disabled wife

Seven years assisting my permanently disabled wife in getting medication regularly, going to various healthcare appointments and venues in and around our home and nearby states in bathing, getting sufficient rest, obtaining and using various electronic and mechanical medical aides, assisting in preparing her successful Social Security disability application and obtaining permanent disability insurance payments

Indiana Substitute Teacher 04/1990 in Whiting, IN, 07/2005-03/2014 in Porter and St. Joseph Counties and 08/2022-present in Indianapolis, IN

Customer Service Cashier at GENCON and the FFA conventions in Indianapolis during a week in August and one in October for BCForward

Customer Service Representative

For Sedgwick on loan from BCForward for nine months in Indianapolis, IN July 2021 to March 2022 Inbound calls fielded as a part of remote call center for Philips CPA recalls, National Call Center and Walmart subdivision thereof.

Lead generation sales associate Bluegreen Vacations - Indianapolis, IN three days Queried passersby at a mid-mall sales booth

Christmas seasonal sales associate Kohl's Store - Indianapolis, IN cashier and stocking duties, three months

Census Enumerator

US Census Bureau, 2020 Decennial Census- Indianapolis, IN three months. Attorney

Michael Antonio Canganelli - Chicago, IL thirty-three years General practice in both civil and criminal trials, motions and hearings in federal, Illinois and local matters, as well as appellate matters in Illinois. Bankruptcy, divorce, unemployment compensation appeals, unemployment tax matters and all types of real estate matters. Some of the cases I have litigated include: Indiana University v. CANGANELLI, 501 N.E.2d 299 (Ill. App. Ct., 1986); CANGANELLI v. Lake County Ind. Dept. of Pub. Welfare (In re CANGANELLI), 132 B.R. 369 (Bankr. N.D. Ind., 1991) which was disparaged only as to the portion which had gone against me in http://laws.lp.findlaw.com/getcase/7th/case/972761.html; and CANGANELLI v. CANGANELLI, 766 N.E.2d 411, (Ind. Ct. App., 2002). Staff Attorney

ComPsych Corporation, LegalConnect Division, NBC Tower - Chicago, IL three and one-half months

60611-5322, providing general legal information and local attorney referrals by telephone and email, as well as conducting sexual harassment training by telephone for a client’s staff Public Service Administrator

Illinois Department of Employment Security six and one-quarter years I served concurrently as a Public Service Administrator for the Illinois Department of Employment Security (IDES), Revenue Bureau, Remittances and Reporting Division, Document Control Subdivision, Magnetic Media Unit, Diskette Section, wherein I supervised up to eight full-time Unemployment Insurance Revenue Analyst II staff persons Hearings Referee Board of Review, Illinois Department of Employment Security - Chicago, IL six weeks reviewing second-level appeals writing decisions there on Hearings Referee Appeals Division - Chicago, IL four and three quarters yesrs Administrative Hearings Subdivision, Tax Unit, Illinois Department of Employment Security in Chicago, Illinois, where I wrote the original decision after hearing in DIRECTOR OF EMPLOYMENT SECURITY vs National Data Services of Chicago, Inc., H-37509 which was upheld by the Illinois Appellate Court in

http://www.state.il.us/court/Opinions/AppellateCourt/2001/2ndDistrict/March/Html/2000078.htm. Hearings Referee Illinois Department of Employment Security - Chicago, and Burbank, IL three and one-third years Concurrently acted as a Hearings Referee, Appeals Division, Benefits Appeals Subdivision, Metro South Unit

Managing Attorney

Hyatt Legal Services - Forest Park and Homewood, IL ten months supervising up to four staff attorneys and four legal assistants

Staff Attorney Hyatt Legal Services -Tinley Park, Ford City (Chicago), Homewood, LaGrange and Burbank, IL sixteen months

Associate Attorney For three years, I was concurrently with the now defunct law firm of Klimek & Ricchiardi in Chicago, IL

Emergency Management Program Specialist Federal Emergency Management Agency, Region V- Chicago, IL and Battle Creek, MI six and one-half years Land Law Examiner US Bureau of Land Management - Cheyenne, WY fourteen months Lands and Mining Section, Lands and Minerals Operations Branch, Technical Division, Wyoming State Office, Bureau of Land Management, U.S. Department of the Interior, in Cheyenne, Wyoming, where I wrote additional decision letters later affirmed in the Geosearch, Inc. series of cases which were decided before the U.S. Department of the Interior's Board of Land Appeals and affirmed in many decisions in federal courts, including the U.S. Supreme Court.

Paralegal Specialist US Bureau of Land Management - Cheyenne, WY four months Oil and Gas Section, Lands and Minerals Operations Branch, Technical Division, Wyoming State Office, Bureau of Land Management, U.S. Department of the Interior, in Cheyenne, Wyoming, where I wrote decision letters later affirmed in the Geosearch, Inc. series of cases which were decided before the U.S. Department of the Interior's Board of Land Appeals and affirmed in many decisions in federal courts, including the U.S. Supreme Court. US Postal Clerk 5

Main Post Office - Chicago, IL seven months Senior Law Clerk and Law Librarian four years with the now defunct, LaSalle Street law firm of Gottlieb & Schwartz in Chicago, Illinois, where I performed research and other services related to Daniel v. Central States Pension Fund, Thompson v. Trafelet, and other federal and Illinois state cases Education

Juris Doctor degree in Law

Illinois Institute of Technology/Chicago-Kent College of Law June 1978 unfinished master of arts degree in Religious Studies Indiana University - Bloomington, IN May 1974 to December 1974 Bachelor of Arts in Religious Studies and History Indiana University - Bloomington, IN May 1974 Award

Indiana University Founders' Day Scholar April 1974 awarded for high grades obtained in last semester as an undergraduate in history

Languages studied English-Expert Native Spanish-Fluent Italian-Intermediate

French-Intermediate

German-Beginner

Serbian-Beginner

Skills

• Account management

• Customer service

• Upselling

• Analysis skills

• Tutoring

• FMLA

• Workers' compensation

• Microsoft Outlook

• Databases

• Adobe Acrobat

• JSP

• Medical terminology

• Microsoft Word

• Google Docs

• HTML5

• Typing

• Conflict management

• Mergers & acquisitions

• Human resources

• SQL

• Microsoft Office

• Employment & labor law

• Spanish

• DocuSign

• UCC law

• Recruiting

• Leadership

• Communication skills

• Wills, trusts, & estate law

• Computer skills

• Customer relationship management

• Microsoft Excel

• Filing

• Data collection

• Contract negotiation

• Windows

• Organizational skills

• Project leadership

• Bilingual

• Malpractice law

• Event planning

• Legal drafting

• Writing skills

• Administrative experience

• Library services

• Document management

• Relationship management

• Computer operation

• Quality assurance

• Process improvement

• UI

• Legal research

• Driving

• Cashiering

• Cash handling

• Classroom experience

• Paralegal

• SharePoint

• Paralegal

• Litigation

• E-commerce

• Proofreading

• Documentation review

• Database management

• Medical records

• Paralegal

• Bankruptcy

• Math

• Paralegal

Certifications and Licenses

Illinois Life Insurance Producer March 2008

Indiana Life Insurance Producer December 2007

Indiana Legal Insurance Producer December 2007

Assessments

Work style: Conscientiousness — Proficient October 2020 Tendency to be well-organized, rule-abiding, and hard-working. Full results: Proficient Legal skills — Highly Proficient

August 2020

Measures a candidate’s ability to effectively assist practicing attorneys in the preparation for litigation proceedings.

Full results: Highly Proficient

Attention to detail — Proficient October 2020

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Written communication — Proficient July 2020

Best practices for writing, including grammar, style, clarity, and brevity. Full results: Proficient Work motivation — Proficient

August 2021

Level of motivation and discipline applied toward work Full results: Proficient Work style: Reliability — Completed August 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Completed Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.



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