Front Desk Customer Service

MONIQUE PALACIO

626-***-**** Apple Valley, CA **307 ************@*****.***

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Professional

Summary

Skills • Peer Interaction

• Food Safety

• Food Delivery

• Personal Assistance

• Proper Storage Procedures

Written and Oral

Communications

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• Guest Services

• Front Desk Management

• Payment Oversight

• POS Systems

• Hotel Reservations

• Problem-Solving Skills

• Registration

• File Management

• Word Processing

• Nightly Audits

• Concierge Services

DIETARY AIDE, 07/2018 - 05/2019

Whittier Nursing And Wellness, Whittier, CA

PREP COOK, 06/2018 - 07/2018

Santa Anita Racetrack, Arcadia, CA

SHIFT LEAD MANAGER, 02/2018 - 07/2018

Dunkin Donuts & Baskin Robins, West Covina, CA

Work History

• Kept all kitchen areas clean, tidy and free of hazards. Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.

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• Followed all food safety regulations while preparing meals for patients.

• Served meals to residents in accordance with established schedules and dietary procedures.

• Delivered nourishment and supplements to nurse station for distribution to specific residents.

• Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.

• Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation. Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.

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Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

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• Maintained food safety and sanitation standards.

• Cooperated with coworkers to improve customer experience and manage storefront.

• Coached crew members to optimize performance and motivate toward more efficient work. FRONT DESK AGENT, 08/2017 - 02/2018

Extended Stay Of America, Brea, CA

Supervised employees and oversaw quality compliance with company standards for food and services.

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• Exercised composure under pressure and in escalated customer service scenarios.

• Completed after shift review reports to remind supervisors of completed work. Took reservations over phone, in person, and via computer for guests and provided confirmation information.

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• Collected room deposits, fees, and payments.

• Answered customer telephone calls promptly and appropriately handled needs.

• Used internal software to process reservations, check-ins and check-outs. Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

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• Issued room keys to guests upon check-in and answered questions regarding proper use. Certificate Of Completion : Front Office Management, Medical Billing, Etc UCI - Arcadia, CA

Certificate : Culinary Arts

Hacienda La Puente Adult Education - La Puente, CA, 05/2018 Diploma: General Education

Bishop Amat Memorial High School - La Puente, CA, 05/1996 Education

Certifications • Food Handlers Training - Timeframe

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