Financial Services Service Technician

PAUL DENE MOSELY

Home 630-***-**** *** south Yale Ave

Mobile 630-***-**** Addison, IL 60101

E-mail: ********@*****.***

OBJECTIVE: challenging position utilizing organizational and technical skills

EDUCATION NORTHWESTERN UNIVERSITY

Evanston IL

Bachelor of Arts and Sciences.

Major: Economics Minor: Chemistry

EMPLOYMENT:

CAPITAL ONE, 3800 Golf RD, Rolling Meadows, IL &77 w. Wacker Dr, Chicago, IL

IT – Senior Associate / Field Service Technician II

May 2012 – Present

Executive Support for the Chicago Land Area

Executive Event Support for the Chicago Land Area

Assist with Video Conferencing Support – including Hardware

Supports CRS – partnership – Champs, Toolbars, Iris……

Very Familiar with COF & COFPROD domains

Knowledge of Wi-Fi Networks ( Visigoth and Guest_BYOD)

Worked directly with Beech Street ( Chicago ) to transition to COF

Supported the MAC team while in Mettawa (CapitalOne)

Supported inventory of IT assets

Currently a member of the WTS Fun committee

Knowledge of Cisco and Nortel phones

Supported the C1coder project by managing and configuring laptops

HSBC (Household International) September 1993-May 2012 Mettawa, IL

Executive Support (CSS) Customer Help & Support October 2009-May 2012

Promoted to Senior Systems Technician

Worked directly with Senior Executives concerning technology

Managed software and hardware upgrades

Performed Remote support as they traveled globally.

Supported over 200 Senior Executives

Windows 7 Certified

Home setup and visits

HTS(HSBC Technology & Services)--Distributed Systems Technician April 2004 - 2009

Responsible for supporting five sites

Managed Project roll outs

Maintained and supported LAN/WAN

Support applications at desktop level

HTS(HSBC Technology & Services)-Information Security June 1999- 2004

Administered access for a Network covering over 22,000 users.

My products consist of granting LAN access, Internet access, VPN access and Lotus Notes.

I’m a Certified Novell Administrator-Netware 5

XP Certified

A+ certified

UNDERWRITER-COLLECTIONS REWRITE 7/1/98-7/24/99

Responsible for rewriting loans submitted from all HI entitles

Goal was to secure any unsecured HI product and resolve delinquency

HFC-HOUSEHOLD FINANCIAL SERVICES

UNDERWRITER-UNION PRIVILEGE Assignment

Responsible for underwriting consumer applications based on Federal reserved bank guidelines

UNDERWRITER-SALES CONTRACTS Assignment

Responsible for instant credit. Monitor VRU unit to receive incoming

calls.

Enter and complete applications from raw information within

a timely matter. Review Credit Reports to determine approval and

approval amount. Render decision based on CBR. No goal was set due

to this being a special relief project

FORECLOSURE SPECIALIST 1996-1998

Responsible for resolving accounts through rewrites, shorts pays, deed in lieu’s and arrangements. Communicating with attorneys, brokers, customers and the branch offices was part of my daily activities. Carry out the foreclosure process within state laws.

COLLECTION REPRESENTATIVE II 1994-1996

Responsible for resolving unsecured accounts ranging from

60-300 days past due.

Carried out daily functions of monitoring delinquency,

prepping accounts for legal and minimum skip tracing

COLLECTION REPRESENTATIVE I 1993-1994

Responsible for resolving consumer and real estate loans. Days of

Delinquency ranging from 10-59

SUMMARY: Excellent organizational and communicative skills, works well in a team environment; helpful and outgoing personality. I’m a conscientious worker; able to convey information in a concise Manner.

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