Michelle Cannon

Norwalk, CA *****

760-***-****

ady292@r.postjobfree.com

PROFESSIONAL SUMMARY

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Great leadership skills.

SKILLS

Customer service excellence

Computer skills

Staff education and training

Good listening skills

Creative problem solving

Building customer relationships

Organizational skills

Excellent multi-tasking ability

WORK HISTORY

LIBRARY CLERK 10/2022 to 03/2023

Janus et Cie Santa Fe Springs, CA

Pulled and packaged samples to be shipped to clients.

Created UPS and International shipping labels.

Maintained communications with employees and clients.

Organized, restocked and labeled all samples.

CUSTOMER SERVICE REPRESENTATIVE 11/2013 to 05/2021

Orange Courier La Mirada, CA

Fielded customer questions regarding availability, current prices and upcoming company changes.

Communicated with high volume of customers daily and consistently acknowledged by management for providing excellent quality service.

Opened and maintained customer accounts and build relationships with clients to promote customer satisfaction and loyalty.

Supervised and trained new hires with specific company data and programs.

CUSTOMER SERVICE REPRESENTATIVE 05/2010 to 10/2013

Merchant Services Inc. Irvine, CA

Obtained referrals with existing clients to generate new business, consistently achieving highest orders placed.

Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

EDUCATION

Associate of Arts Agricultural Business

West Hills College - Coalinga, CA

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