NICKI NKEIRUKA NWAJIAKU

Dallas, TX; (***) .***.**84; ady28r@r.postjobfree.com

https://www.linkedin.com/in/nkeirukanwajiaku/

SKILLS

Risk Management Business Case Preparation Microsoft Office; Word, Excel, PowerPoint Stakeholder Engagement Detail Oriented Team Training & Development Process Management JIRA and RALLY Root cause Analysis Salesforce Admin

EDUCATION

City University of New York, York College

B.S., Health Science

WORK EXPERIENCE

Quartet Health, New York, NY

Associate Account Manager May 2019 – February 2023

• Supported the sales and marketing teams in daily administrative tasks by helping prepare reports, presentations, and proposals.

• Design, develop, implement, and maintain processes, systems, and tools to promote the efficient and organized execution of M&A activities internally.

• Assisted VP with record keeping, filing, setting up interviews, meetings and other administrative duties as needed.

• Worked with the Health Plan Operations Team on various short-term projects, improving existing workflows, implementing new processes.

• Managed documents review process, including preparing comparisons; collecting, tracking, and reviewing comments; following up on internal feedbacks and incorporating modifications.

• Triage issues and support tickets that require support from others across the team. O. Rufai Medical PC, New York, NY

Care Navigator April 2016 – March 2019

• Coordinated information directly to patients via phone, messaging, and email to find the right healthcare provider they needed.

• Managed & educated patients to clarify medical issues and billing concerns in an easy-to-digest and clear manner.

• Facilitated and prioritized multiple activities while working in a fast-paced environment.

• Provided exceptional patient experience dealing with patients, co-workers, insurance companies. Physicians, and payers.

• Working cross-functionally and being the voice of the patients to improve the clinical experience across all touchpoints.

• Provide direct support to patients, inform, and develop an integration roadmap prioritizing patients’ values.