Customer Service Representative

Phyllis R Robertson

*******.***********@*****.***

Cell - 901-***-****

Professional Summary:

I offer a solid base of experience in the general office space. I have a solid track record of successful customer service. I have demonstrated the ability to follow instructions and work effectively toward organizational goals.

SKILLS:

Microsoft Word

Excel

Oracle

Data Entry

RX Home

Electronic System Development,

Citrix

AS400

CRM

WORK HISTORY:

Accredo, An Express Script Specialist Pharmacy 07/06-present

Client Advocate

Resolving calls using multiple phone lines and computer screens professionally and timely.

Managing inbound and outbound calls to schedule shipments of customer temperature-controlled medications.

Providing accurate and current information while educating each member on their prescription drug benefits.

Jabil Global Services 05/04-04/06

Customer Service Representative

Answered emails concerning customers Motorola units and inquires promoting the organizations service

Resolved cases using Vantive and Oracle System and daily response to the retention team in Florida.

Daily tracking by via internet of units shipped out, tracked merchandise by using Fed-Ex and Pitney Bowes systems.

Air Express International (William Sonoma) 04/03-04/04

Data Analyst Clerical

Processed customer orders and communicated to appropriate departments for processing.

Processed and verified data of general ledgers accounts.

Answered multi-line phone systems and transferred caller to correct department.

Education:

Northwest Junior College, Office Administration, 1984-1986

Penn Foster, Billing and Coding, 2012

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