Customer Service Administrative Assistant
Resume:
Jennifer B. Pautsch
***********@*****.***
*** ***** **** ***** ******, IL 61080
Summary
Hard working, intelligent candidate able to work in many settings. Offering expertise in customer service, team leadership, and administrative assistance. Ability to maintain focus while assuring quality, compliance, and service standards. Technologically savvy, forward- thinking, and quick learning. Exceptionally positive attitude with high energy, eager to expand my skill set.
Skills
Superior oral and written communication skills
Outstanding customer service
Creative problem solver
Dependable and reliable
High-energy attitude
Confidential document control
Accurate data entry
Adaptive team member
Experience
Real Estate Transaction Coordinator & Administrative Assistant, Marketing Specialist Loves Park, IL
The Mary Maxted Team/July 2017 to Current & Lovelee Listings/May 2022 – September 2022
Email communication, memos, & business letters for management; proofread all documents to provide error-free correspondence
Handle customer communication to appropriate personnel, in addition to providing information to resolve inquiries & bolster customer satisfaction
Create and maintain spreadsheets, developed administrative & logistical report system
Coordinate transactions from contract to closing of the property
Input listings into local MLS, check documentation for compliance & send to appropriate parties, maintain detailed records for transaction compliance Hair Stylist
Rockford, IL
Hair by Jenn/May 2013 to Current
Fostered sanitary work environment to protect customers and staff from infection
Customized styles, service, and products to suit client-specific needs and maintain high level of customer satisfaction
Educated customers on latest trends and new developments relevant to hair care products and styles
Created repeat business by developing long-term relationships with regular customers while increasing client base
Scheduled appointments for customers
Completed continuing education and training to stay up to date with new trends and techniques
Collected payment from customers and scheduled next appointments
Responded to inquiries by phone, email and in person Ramp Worker
Rockford, IL
UPS/Seasonal/Nov 2019 to Dec 2019
Observed safety practices and followed instructions given
Loaded and unloaded cans and loose packages on/off airplane
Operated belt loader, tugs, dollies, airplane cargo doors
Worked closely with crew to operate at highest efficiency, often in a limited amount of time
Followed strict guidelines set on cargo allowed on aircrafts Education & Training
Grand Canyon University
College of Social Sciences & Humanities: Psychology Phoenix, AZ
2020 to Present
Your House Academy
Rockford, IL
Real Estate License/2017
Educators of Beauty
Rockford, IL
Cosmetology License/1999
Harlem High School
Machesney Park, IL
High School Diploma/1998
References
Krystle Erbe
10+ years
Close Friend
Josh Craft
10+ years
Long-time friend
Carrie Lee
10+ years
Former Employer, Long time friend
Mary Maxted
40+ years
Employer, Mother
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