Customer Service Engineer Iii

Nick Inocencio

**** *** **** **. **, Rio Rancho, NM 87144

Phone: 505-***-****, Email: *.**********@*****.***

EXPERIENCE

Principle Engineer III

KBR Wyle, Albuquerque, NM

May 2017 – Dec 2022

40 Hours/Week

Responsible for fielding pressure/accelerometer/stress/strain sensors, aerosol samplers/detectors, and radiological detectors in harsh and/or explosive environments.

Responsible for the installation and maintenance operational checks of digital and analog data acquisition systems (DAS) and associated subsystems.

Develops measurement requirements that will meet the integrated goals and objectives of all customers and experimenters based on test goals and objectives.

Documents preliminary test results.

Conducts various tests or experiments (for Government sponsored/DTRA explosive events) which may require minor modifications in test setups or procedures as well as subjective judgments in measurement; selects, sets up, and operates standard test equipment and records test data.

Extracts and compiles a variety of engineering data from field notes, manuals, lab reports, etc.; processes data, identifying errors or inconsistencies; selects methods of data presentation.

Assists in design modification by compiling data related to design, specifications, and materials which are pertinent to specific items of equipment or component parts. Develops information concerning previous operational failures and modifications. Uses judgment and initiative to recognize inconsistencies or gaps in data and seek sources to clarify information.

Serves as the KBR instrumentation development expert and representative at the various national test sites.

Conducts experimentation that analyzes, tests, evaluates, and/or validates the feasibility, adequacy of design, and compatibility of limitations to equipment concepts

Serves as the KBR Safety and Environmental expert and representative at the various national test sites

Coordinates reviews, assembles information, writes technical reports, and integrates information from multiple sources and formats to ensure professional reports are created to document test activities, test data, and results.

Participates in technical requirements meetings and coordinates customers’ requirements with test team members to ensure a successful fielding effort and test.

Written and oral communication skills and demonstrates effectiveness in communicating technical issues.

Customer Service Team Support Supervisor

Convergys, Rio Rancho, NM

Jul 2015 – May 2017

40 Hours/Week

Excelled at leading a group of 16 agents

Mastered assisting agents in resolving customer issues

Excelled at assisting customers with trouble shooting applications on electronic devices

Excelled in communicating as a supervisor

Mastered communication with upset individuals

Foreman

Lloyd Remodeling and Construction, Copperas Cove, TX

Mar 2014 – May 2015

40 Hours/Week

Mastered installing commercial cabinets in businesses

Excelled at reading blue prints for accuracy of work

Mastered meeting deadlines with business contractors

Blue Force Tracker Installer

ESP, LLC., Fort Hood, TX

Sep 2012 – Mar 2014

40 Hours/Week

Mastered installing Global Positioning System (GPS) tracking systems in Military vehicles.

Led a team of six members on installing equipment into vehicles.

Performed FBCB2 and BFT installations and de-installations on various US Army and US Marine Corps wheeled and tract vehicles at CONUS and OCONUS locations to include Iraq, Afghanistan, Kuwait, Korea, Germany, Italy, and Australia.

Performed the installation of electronics into military and civilian type vehicles in accordance with government approved drawings. Performed installations in unsheltered locations under all weather conditions and may be required to wear military protective gear in these conditions.

Wrote weekly and monthly installation reports to supervisor. Maintained direct communication with the unit leadership and management.

Trained soldiers on FBCB2/BFT and preparations and sending reports. Remained technically and operationally proficient and provided mentorship and guidance to the unit.

Performed Technical Engineering and Logistics Support Services to fielded locations of the Force XXI Battle Command Brigade and Below (FBCB2) and Blue Force Tracking (BFT) in support of the United States Armed Forces. Provided assistance in the development of all training to include Operator New Equipment Training, Unit Level Maintenance, and Digital Master Trainers Course, Sustainment training programs, maintenance procedures, installation and application of FBCB2/BFT capabilities as it pertains to the unit’s mission either by platform or unit refresher training, assistance, and familiarization as required. Assisted the unit with overlay management, map management, mission data loader (MDL) use, and implementing/tracking software upgrades.

Engineer III

RAM Incorporated, West Fort Hood, TX

Mar 2011 – Sep 2012

40 Hours/Week

Installed and de-installed NIK, FBCB2, MSS, SPIDER, MRAP, WWIN-T, and Rifleman Radio Equipment from military trucks. Harvested the NIK system and the IBEX computers by following specific instructions, assembles or constructs simple or standard equipment or parts, servicing or repairing simple instruments or equipment.

Conducted a variety or tests using established methods, preparing test specimens, adjusting and operating equipment, recording test data, and pointing out deviations resulting from equipment malfunctions or observational errors.

Extracted engineering data from various prescribed but non-standardized sources, processing the data following well-defined methods including elementary algebra and geometry, and presenting the data in prescribed from.

Preformed satellite positioning using pre-described Global Positioning System (GPS) positions and/or pre-described grid coordinate.

Maintenance Manager

CACI International, West Fort Hood, Texas

Nov 2009 – Feb 2011

40 Hours/Week

Maintained all of Ram facilities, cutting grass, edging sidewalks.

Assisted the supply section move furniture from one building to another

Maintained all of the lawn mowers and tractors and brush hogs in working order.

Maintenance Manager

Century Park Apartments, Killeen, Texas

Feb 2008 – Oct 2009

40 Hours/Week

Maintained the apartments units as tenants leave, to include changing faucets, repairing copper water lines.

Remodeled the apartment units that had been badly damaged either from tenants or water or fire damage.

Truck Foreman

Lucas Tree Company, Portland, Maine

Feb 2004 – Jan 2008

40 Hours/Week

Trimmed tress from the power lines for Maine Electric Company.

Preformed maintenance on boom truck to include changing oil on the truck and the boom, checking hydraulic levels on the truck and the boom, and doing regular prevention maintenance checks and services (PMCS) on both the truck and the boom.

Performed PMCS on chain saws, chippers, hand held cutting tools, and climbing gear, to include ropes and spikes.

Obtained a Class B driver’s license to operate a commercial truck with a 60-ft boom.

Senior Cable Installer

Time Warner Cable, Killeen, Texas

Jun 2002 – Jan 2004

40 Hours/Week

Installed high-speed internet connection and digital cable to configure the cable outside to acquire the correct signal for the modem to work correctly, and acquiring the correct Internet Protocol Address.

Installed home networking, which requires the installation of two or more computers at the same time, wither connecting them hot wire or one hot wire and the other wireless, to set the wireless router to make sure both the computers will work at the same time.

Communications Supervisor

U.S. Army, Ft. Lewis, WA.

Feb 1994 – June 2001

Installed and operated Local Area Network (LAN) for multiple, geographically separated organizations throughout Asia.

Managed and controlled a secure/ tactical radio new, operated by 15 technicians, utilizing Signal Operating Instructions (SOI), and standard Cryptographic Security measures.

Operated, maintained, and troubleshot computer problems using Windows 95/98/2000/NT 4.0 operating systems and software within a 20 terminal LAN.

Conducted various communications and weapons training sessions for various units throughout the Ft. Lewis community.

Communications/ Operations Supervisor

U.S. Army, Korea

Oct 1993 – Jan 1994

Managed a Local Communications Center (LCC), supervising a team of 20 technical specialists, operating equipment valued in excess of $1.2M.

Supervised, installed, operated, and preformed unit maintenance on manual and automated telecommunications equipment that was linked to mainframes, minicomputers and microcomputers to networks, various protocols and topologies, including local area networks and wide area networks (WAN) are used. Accountable for the ongoing training, operations and maintenance of secure communications systems and PASS-K Imagery Collection System for the exclusive use of military personnel stationed in Korea. Performed diagnostic tests to trouble shoot and repair problems, consistently maintaining 99% readiness rate over a 19 month period.

Communications/COMSEC Custodian Supervisor

U.S. Army, Ft Campbell, KY

Sep 1992 – Sep 1993

Directed the day-to-day operations of a Local Communication Center (LCC), managing three 10 member teams of information specialists. Staff was accountable for the operation, maintenance and security of equipment with a value of over $3.5M.

Supervised the inventory, control and security access of 25 additional communications security (COMSEC) accounts with sensitive equipment valued at $3.3M. Developed Standard Operating Procedures for both Communications and Physical Security, which became the standard industry-wide.

Operated digital computers to receive, process, store, and forward data communications; assigned computers and peripheral equipment for on-line processing; prepared messages for encoding; maintained files; operated off-line message processor and teletypewriters; prepared station message-handling efficiency statistics. Formally recognized by senior management for attention to detail and excellent customer service skills.

EDUCATION

Information Technology

University of Maryland, College Park, MD

51 semester hours

Jul 1983 – Jul 1985

Information Technology

North Harris Community College, Houston, TX

14 semester hours

Jul 2003 – Jul 2004

Studies in Telecommunications and Computer Programing

Central Texas College, Killeen, TX

26 semester hours

Jul 2001 – May 2002

BACHELOR DEGREE IN COMPUTER SCIENCE

SUMMARY OF QUALIFICATIONS & SPECIAL SKILLS

22 years in the Army.

Over 15 years of hands-on experience in telecommunications operations in different geographic locations across the world.

oSpecialized experience using HF, UHR and VHF radio systems, local area network

Extensive knowledge of tactical phones, global positions systems, mobile subscriber equipment, tactical satellite radio sets, and Defense Messaging System (DMS) operations.

Experience in organizing, planning and coordinating with contractors with calibration equipment.

Foreign Language: Fluent in Spanish

Software: Proficient in Microsoft Word, Excel and PowerPoint, list names of software you are proficient or familiar with

CERTIFICATIONS

Class B Driver’s License

REFERENCES

Kyle Dunwiddie, Phone: 254-***-****,

Retired Military Intelligence

Larry Johnston, Phone: 575-***-****,

Principle Engineer III, KBR Wyle, Albuquerque, NM

Jim Dealy, 505-***-****,

Principle Engineer III, KBR Wyle, Albuquerque, NM

Contact this candidate