Customer Service Delivery Driver

Brian Arredondo

954-***-**** ady24d@r.postjobfree.com

EXPERIENCE

TASTE OF 305 & TASTE 305, Miami, FL Operator/Owner

NOV. 2022 - April. 2019

Maintenance of food truck

Oversee all catering operations

Train staff

Operated POS systems

Achievements: As a manager, I operated and managed a home-based catering business and food truck. Maintained and purchased inventory and cost of goods on a weekly basis for both businesses. Established an enduring rapport, loyalty and strong relationships with vendors, industry colleagues and clients. Exceeded performance and monthly goals. Increased sales by forty-two percent in sales through up-sell techniques.

PF Chang's Miami, FL. Shift Manager/ Server

MAR. 2019 - APR. 2017

Prepared work schedule for staff

Trained and led orientations for staff

Increased up sales techniques

Deliver prompt and accurate service

Robust performance menu knowledge

Achievements: As a shift manager, I managed a fast pace establishment. Implemented opening and closing process during shifts. Succeed in keeping ticket time to a minimum. Achieved and improved overall performance, monthly budget. Monitored proper kitchen cleanliness, proper equipment utilization. Set high standards for customer service. Ensured diners had positive and memorable experiences through the delivery of prompt and accurate service. Provided food and beverage suggestions to increase upsell rates. Simultaneously assisted the servers and bartenders on an as-needed basis..

Frenchy’s Jetski & Boat Rental St. Petersburg, FL. Supervisor

MAR. 2017 - JUN. 2008

Maintained and Kept inventory of equipment

Responsible for complying day to day schedules

Managed daily rental logs

Handled all customer related transactions

Administered Florida Boater Safety Exam

Achievements: As a supervisor, learned the in and outs of the jet ski and boat rental business successfully from equipment repair/rebuilds to preparing all rental contracts and ensuring the perpetual flow of customers and safe operation of all vessels.

EDUCATION

ST. Petersburg College

Associates Business Administration Management

CERTIFICATION

HVAC

SKILLS

Bilingual English/ Spanish

Great attention to detail

Knowledgeable kitchen equipment and operation

Aptitude for mechanical systems

Strong leadership

Strong customer service

Great problem solver

Bilingual English/ Spanish

Outstanding organizational skills

Experience staff management and administrative functions

Proficient Microsoft Office, Microsoft Teams, MS Excel, OneNote

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