Scrum Master Mobile Applications
Resume:
Lionel Metuge
************@*****.***
Professional Summary
Ten plus years of IT experience, with the last 8+ years being hands-on as a scrum master/Agile Consultant in the Banking industry and health industry. Experience in the development and maintenance of mobile applications which optimizes user experience, ensuring a 15% increase in user engagement and a 5% decrease in customer churn rate.
Skills
Agile Methodologies (scaled
Agile, Kanban, scrum, Lean, XP)
Software Development Life Cycle (SDLC)
Online banking and mobile Application Development
Collaborate with Product Owners & Engineering Lead in Requirement Gathering & Workflow Analysis
Test Driven Development and User
Acceptance & Automation Testing.
Risk Identification, Risk Management, & Conflict Resolution
PM Tools: JIRA, Confluence, Sheet, Azure DevOps, Rally, ServiceNow
Identify & Manage Dependencies
User story Estimation & Testing
User Stories Mapping & Deployment
Microsoft Office Applications
Teach & Coach agile principles with
design in Customer Centricity and
continuous Integration.
Agile Product Development, Project Management & Project Implementation
Business Process Mapping, Business
Operations & Performance Metrics
Monitoring Progress & Sprint Report
Change Management & Change Requests
Work History
UKG– Lowell, MA Jun 2019 – Present
Sr Scrum Master
Spearheads risk management initiatives, implementing a communication approach that reduces project risks by 20% and ensures timely completion of milestones; drives continuous improvement and integration by implementing Agile methodologies.
Orchestrate quarterly cross-team workshops to share best practices and foster collaboration, leading to a 20% increase in team cohesion and a 10% improvement in overall project quality.
Support the RTE in facilitating PI Planning, guiding ART to identify and address complex dependencies and risks, enhancing PI execution, and achieving successful project delivery; and rise in team execution and overall productivity.
Ensure features, Epics and stories presented by the product owners are detailed,
and acceptance criteria and descriptions are clear. This user ensures stories are ready and optimizes the flow of work items by 10% and a 15% drop in refinement time
Leading Discussions and managing relationships with essential project stakeholders, business sponsors, and product owners, facilitating meetings, open dialogue, and feedback loops, this reduces project delays by 10% and improves overall project quality by 15%.
STANDARD CHARTERED BANK – Malmo, Sweden (Remote) Apr 2017 – May 2019
Sr Scrum Master
Spearheaded the charge-back group's project execution, resulting in a 30% reduction in dispute resolution time and a 25% improvement in customer retention in the organization.
Prepared and improve customer relationship management (CRM) by leveraging Salesforce
as a backend system while developing custom mobile applications to cater to specific business needs and client services.
Facilitating discussions between developers, Salesforce administrators, mobile UI/UX
designers and business analysts to ensure alignment and shared understanding.
Collaborate with the team and stakeholders to effectively resolve issues related to
Salesforce integration, data synchronization, and other technical challenges specific
to mobile platforms and web platforms.
Led the initiative to develop and maintain digital services for the bank's mobile application, integrating Apple Pay and Google Pay into 800,000+ customer accounts, resulting in a 15% increase in mobile payment transactions and improved customer retention.
Streamlined requirement gathering process, fostering effective collaboration among stakeholders, delivering secure, compliant, and efficient payment systems like SWIFT messaging, ACH transfers, wire transfers, and payment gateways.
Leveraged retrospectives, Jira metrics, objectives, and key results and product roadmaps, to drive data-informed decision-making, achieving a substantial 30% increase in team productiveness and an impressive 15% reduction in project delivery time.
NORDEA BANK, Copenhagen Denmark Jan 2015 - Mar 2017
Scrum Master
Used Jira metrics such as Burn-down charts, backlog health, churn, and velocity reports to help understand the team’s productivity and drive delivery across two high-archiving teams.
Implemented a comprehensive feedback system and conduct monthly performance reviews, leading to a 20% increase in employee commitment and an 11% decline in turnover rate.
Manage sprint-level risks, inter-team dependencies issues, and assumptions, and guarantee risks are identified, mitigate, or escalate when necessary.
Collaborated with system architects, business analysts, and product managers to understand business epics, and features in an agile environment.
Optimized the process for just-in-time story creation and acceptance criteria through close collaboration with the Product Owner and cross-functional team, leading to a 25% reduction in backlog refinement time and improved sprint planning accuracy.
EDUCATION/CERTIFICATIONS
BSc. in Banking and Finance and Computer Sciences.
PSM 1 (Professional Scrum Master 1) -Scrum.org.
PSM II (Professional Scrum Master II) -Scrum.org.
SAFe 6.0 – Scaled Agile Framework
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