Customer Service Sales Representative

LORI AMSDELL

**** **** ***** ***** **** • Jacksonville, FL 32246 • Tel: 814-***-**** • **************@*****.*** SUMMARY OF QUALIFICATIONS

• Over 35 years of experience in outside and inside sales, as well as academic enrollment coordination.

• Talented and enthusiastic customer service professional, effectively multi-tasks, balances customer and student needs with company demands.

• Effectively builds loyal and long-term relationships with clients, students, and fellow co- workers and manages open lines of communication.

• Reliable, conscientious, and dedicated to the growth and success of the employer.

• Professionally trained in resolving client issues and concerns in a timely manner.

• Extreme attention to detail to facilitate customer and student retention, manage and organize complex business accounts, and organized when handling administrative documents.

• Highly dependable and skilled at learning new concepts quickly.

• Meets and exceeds productivity goals remotely.

PROFESSIONAL EXPERIENCE

Rasmussen University July 2022-Present

Admissions Advisor

• Organized and assisted incoming students with the application process to ensure all required documents were collected, verified, organized, and submitted for the admissions process.

• Promoted school benefits for potential students and explained the school programs offered to potential students.

• Enrolled students into various higher education programs by assisting with the application process and completion of required government secondary education forms.

• Managed and responded to phone call inquiries from potential students for effective and streamlined communication.

CDA Technical Institute April 2017-February 2018; November 2019-May 2022 Enrollment Coordinator

• Organized and assisted incoming students with the application process to ensure all required documents were collected, verified, organized, and submitted for the admissions process.

• Promoted school benefits for potential students, organized and scheduled welcome tours and events, and explained the school programs offered to potential students. 2

• Enrolled students into various higher education programs by assisting with the application process and completion of required government secondary education forms.

• Managed and responded to phone call inquiries related to the school, and managed phone lines for effective and streamlined communication.

Light Bulb Depot August 2018-November 2019

Inside Sales Representative

• Achieved the number one sales representative for the entire company for twelve consecutive months by meeting and exceeded sales quotas and goals.

• Managed multiple complex company accounts and customer orders for high profile businesses in the Jacksonville area.

• Maintained relationships with high profile business accounts by excelling at customer service and customer relations and making at least 65 phones calls per day.

• Managed and responded to phone call inquiries related to new accounts with the company, and managed phone lines for effective and streamlined communication. Florida Career College June 2013-April 2017; February 2018-July 2018 Admissions Representative

• Enrolled hundreds of students into various secondary education programs by making phone calls, promoting and explaining the benefits of the school, setting appointments and facilitating tours at the school.

• Met and exceeded enrollment goals by making 200 calls a day to prospective students and setting multiple appointments per week with successful enrollments.

• Organized and assisted incoming students with the application process by interviewing students, assessing their skills, education experience, and career goals and placed potential students into various secondary education programs that best fit their needs and skill set.

• Ensured all required admissions documents were collected, verified, organized and submitted for the admissions process.

• Explained academic programs by answering inquiries regarding the application and enrollment process as well as finical aid.

EDUCATION

WEST VIRGINIA UNIVERSITY, Morgantown, West Virginia Bachelor of Science, Journalism-Broadcasting Journalism GPA 3.50

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