Real Time Technical Support
Resume:
Kapil Operations Kattekola Analyst
About Me
Professional Experience
Achievements
Result-oriented technical expert with experience of 4+ years in various domains. Strives to consistently exceed customer and employer satisfaction rankings by
delivering second-to-none service. Currently, I intend to be a part of a progressive organization that offers full scope for career and professional growth, wherein I can develop skills while contributing to the growth of the organization by developing my technical skills. Skillset
Multitasking and Adaptability.
Progressive, Positive and Punctual.
Leading and managing.
Accuracy and precision.
Fast learner.
Work effectively with diverse groups of
people.
Observation
Decision making
Effective communication
Education Background
AVN Institute of Engineering and Technology
Bachelors in Technology (Mechanical
Engineering
Completed in 2017
NRI Junior College
Board of Intermediate Education
Completed in 2013
Dilsukhnagar Public School
Secondary School Certificate
Completed in 2011
My Contact
**************@*****.***
4-32-1569/2/34,35,50,51P,
Allwyn colony, Kukatpally,
Hyderabad - 500072
Accenture Solutions Pvt. Ltd. Operations Analyst 2019 – Present
Training the new employees in the technical support division including the tenured team of Gurgaon, Philippines. Shift huddles, dip checks, random audits, and governance for the team, managing their work adherence and quality.
Develop and maintain strong working relationships with Operations Management in order to meet and exceed metrics. Conduct RCA for any missed opportunities and provide constructive feedback to the agent/associate by motivating, mentoring, and coaching them.
Collaborated with the quality and clean Ops departments to achieve zero incidents of agent error and improve the customer experience.
Providing end-to-end assistance with all functionalities, from initial inquiry to final resolution.
Monitors site to ensure optimal staffing levels.
Real-time Que Monitoring Flashing the real time reports religiously to operation leads and client.
Real-time SLA Monitoring to meet the client targets. Support the process leads.
Application Error resolution on real time basis.
Key responsibilities:
Employee of the month February, June, July, and
January 2022.
Best Team of the month Sept and May 2021.
Most Productive Team of the year 2020.
Won the Gold medal in martial arts in a national level competition.
Contact this candidate