Von Marco Carpio

Hercules, CA 925-***-**** ady223@r.postjobfree.com

Objective

• Highly efficient in troubleshooting computer hardware and software issues. Proficient in researching issues utilizing tools and department contacts to implement solutions for hardware, and software. Provide world class end to end service support and communication. Certifications

• CompTIA A+

• CompTIA Network+

• CompTIA Security+ (in progress)

Skills & Abilities

SOFTWARE

• Software installations including Windows Operating Systems, VMWare, PDQ, SCCM, HDD- data wiping, installing peripherals and supporting software, system delivery/setup. Data management, backup, recovery, system restores, disk imaging, wipes, drive partitioning and formatting. HARDWARE

• Server, Desktop PC/Laptop repair and refurbishing following standardized checklist for system diagnosis. Upgrades and replacements of internal and external parts such as hard disk drives, motherboard, CPU’s, RAM, optical drives and expansion cards. Hardware setup and configuration. Replacement/ troubleshooting various types of Printers and Scanners. Telecom punch down 66 and 110 blocks. Assist with Server/Network installation and configuration (Servers, wired/wireless routers, access points, switches, hubs and printers). Set up training labs. OPERATING SYSTEMS

• (Windows and macOS) Windows Server 2008 R2 and 2012 R2. Operating system installation, administration, troubleshooting, backup and migration. APPLICATIONS

• Intune, MDM, Dell Connect, Cisco Call Manager, Cisco Unity Connect, ESNA, Jabber, Vocera, TMetrics, Avaya Aura, VMWare, VSphere, Microsoft Office, GSuite, Antivirus and Malware Removal (Norton, McAfee, Security Essentials, AVG, Malwarebytes, and Trend Micro). Remote Desktop Access (Windows Remote Desktop, Team Viewer, Dameware, and VNC) Ticket Systems (TRAC helpdesk ticketing system, JIRA, BMC TrackIT, HPSM, ConnectWise, Service Now). 2

Experience

DEVICE SUPPORT TECHNICIAN I SUTTER HEALTH MARCH 2023 – AUGUST 2023

• Assist in ticket resolution, analysis, coordination, testing and installation of all computer related equipment, mobile devices. Configure Hardware, software, peripherals, LAN/WAN and other end user device equipment. Perform all aspects of maintenance, repair or replacement. Assist with formal training to end users. Assist with maintenance of asset control and adherence to departments policies and procedures while maintaining the highest level of data security. TELECOM TECH BLACK BOX (GENENTECH) OCTOBER 2017 – MARCH 2023

• Telecom Technician Deliver and configure network infrastructure equipment, services and solutions needed to support client telephony and networking systems and environments. Perform day-to-day field installation, configuration, service, preventive maintenance, and decommission of dedicated and shared data infrastructure such as computers, network equipment and/or other telecommunications and network devices.

SERVICE REPRESENTATIVE II CYBER CSI (GENENTECH) NOVEMBER 2016 – OCTOBER 2017

• Responded to dispatched assignments involving the installation, repair and or maintenance of desktop computers and peripherals at the customer’s location. Such as data transfer, hard drive back up and encryption. Imaging and migration project from Windows 7 to Windows 10. MOBILITY OPERATIONS ANALYST CYBER CSI (GENENTECH) NOVEMBER 2016 – OCTOBER 2017

• Responsible for planning and integration of real-time communication services. We focus on Mobile telephony, Mobile Device Management, BYOD, IP Voice, Data and Video Systems. Ensures all equipment is deployed and managed in line with asset management standards and everything is monitored proactively. Ensures all support contracts, service level agreements, and vendor contracts are properly executed and managed. Ensures all mobile devices are kept up to date with proper software version and security.

INFORMATION SYSTEMS TECHNICIAN II COUNTY OF ALAMEDA, LIBRARY OCTOBER 2015 – MAY 2016

• Acted as system administrator and monitored the operation of the assigned data processing systems. Identified and corrected system malfunctions and contacted vendors as needed. Performed regular maintenance for specified system hardware. Performed backups, maintained, and restored system files. Installed, upgraded and troubleshot and configured mini and microcomputer systems and other related peripherals including network hardware and software, printers, disk drives, keyboards, and monitors. INFORMATION SYSTEMS TECHNICIAN II COUNTY OF ALAMEDA, SOCIAL SERVICES AGENCY AUGUST 2013 – FEBRUARY 2015

• Create and process computer system and network troubleshooting procedures and policies. Basic operating systems, software packages, procedure language and other computer systems used throughout the County of Alameda Social Services. Answered questions and provided technical assistance to department computer users regarding hardware and software problems. Provided training to user personnel and deployed 1300 new PC's and laptops housed with Windows XP and Windows 7 operating systems throughout Alameda County Social Services, with custom configurations based on State mandated applications.

INFORMATION TECHNOLOGY SPECIALIST I COUNTY OF ALAMEDA, INFORMATION TECHNOLOGY DEPARTMENT JANUARY 2013 – MAY 2013

• Created and processed computer system documents, network troubleshooting procedures and policies. Worked on standard operating systems, software packages and other computer systems used 3

throughout the County. Processed Alameda County's high-volume print requirements such as check printing, property tax billing, and social services case management reports. Print volume averages 2,600,000 lines of print a month.

Reference is available upon request.