Customer Service Human Resources
Resume:
CRISTINA J. LAYUG
*** ******* **** *****, ********** North Carolina 27577
ady20x@r.postjobfree.com
OBJECTIVE
Looking for a role that will allow me to apply my customer service experience, expand my skills and knowledge while working towards achieving the organizational goals.
PROFILE
•Driven to establish and achieve business objectives.
•Resourceful team member, excellent interpersonal skills, ability to work well with others in both supervisory and support staff role.
EXPERIENCE
Concentrix CVG Philippines, Inc. (April 1999-April 2023)
Team Leader, Operations (2016-2023)
Responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements.
Essential Functions/Core Responsibilities
Effectively interact and coach team members who have diverse backgrounds and temperaments on their performance on a regular basis to ensure that metrics are achieved.
Maintain relationships within the supporting business units to help resolve issues related to team members, e.g., Human Resources, Work Force Management team, Quality Team, etc.
Actively take end-to-end ownership of employee issues that require liaison with others.
Consistently use and promote Company recognition programs to promote performance incentives.
Participate in recruiting efforts, attend calibration sessions, participate in conference calls, etc.
EDUCATION
-LA CONSOLACION UNIVERSITY PHILIPPINES (UNIVERSITY OF REGINA CARMELI)
( https://www.lcup.edu.ph )
Bachelor of Science in Commerce Major in Human Resource Management (March 2009)
SKILL POWER INSTITUTE (Philippines)
Caregiver (July 2004)
SKILLS
Computer skills
Interpersonal skills
Leadership skills
Active Listening skills
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