Customer Service Management

HAZEM ALY

**** ****** ***, ********, *********, *8134, US • 731-***-**** • ady20i@r.postjobfree.com

Dynamic and accomplished manager with a strong track record of leading successful teams and driving operational excellence. Skilled in team leadership, customer service management, and sales optimization. Adept at fostering a positive work culture, developing talent, and achieving targets.

As a volunteer, I have honed my leadership skills by organizing and coordinating team activities, managing logistics, and promoting a positive and inclusive environment for players and supporters. Through my volunteer work, I have gained valuable experience in team building, conflict resolution, and strategic planning.

Furthermore, I have leveraged my problem-solving abilities during my tenure at Amazon as a problem solver. With a keen eye for detail and analytical mindset, I have successfully tackled complex challenges, utilizing data-driven insights to identify root causes and implement effective solutions.

Manger - February, 2018 to January, 2020

Boost Mobile - Memphis, TN

responsible for the day-to-day operations of the store. This includes opening and closing the store, ensuring inventory management, organizing product displays, and maintaining a clean and inviting store environment.also monitor and analyze sales metrics, such as revenue, targets, and customer satisfaction, to identify areas for improvement. Volunteering - March, 2023 to May, 2023

Memphis Islamic Center (MIC) - Cordova, TN

Assistant Coach: I was volunteering to assist an experienced coach. This role involves planning and leading practice sessions, teaching fundamental skills, and guiding players during games. Field Maintenance: maintain soccer fields by assisting with tasks like mowing, marking lines, setting up goal posts, and ensuring the fields are safe and in good condition.

Problem Solver - November, 2020 to Present

Amazon Distribution Center - Memphis, TN

Followed all safety procedures and protocols when using equipment and moving hazardous chemicals to avoid mishaps and accidents. Communicated utility information to excavators and other appropriate personnel using paint, flags, and other methods. Provided quick, friendly, and knowledgeable service for routine questions and service complaints. Increased productivity by providing CSR performance feedback for corrective action. Health Sciences - Associate of Science - 2020

Southwest Tennessee Community College - Macon Cove Campus - Memphis, TN Dean's List

Health Sciences - Bachelor of Science - 2023

University of Memphis - Memphis, TN

Project Management

Leadership/Comm Health

Health/Lifestyle Counseling

Professional Summary

Work History

Education

Team Leadership

Staff Development

Customer Service Management

First Aid/CPR

Problem resolution

CPR

Led Successful Team Projects

Implemented Customer Service Initiatives

Volunteered for Community Engagement

Recognized for Problem-Solving Abilities

Skills

Certifications

Accomplishments

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