Customer Service Data Entry

Sandra Bland

Administration, Management & Operations Professional

Memphis, Tennessee 38127 901-***-**** **********@*****.***

Summary

Ambitious & experienced administrative professional with over 30 years of industry experience managing operations by providing administrative support, team leadership and strategic planning. Currently seeking a transition to a prominent role contributing to the overall advancement and growth of your organization.

Skills

Office Management Database Maintenance Presentation Coordination

Healthcare Administration Public Speaking Staff Training & Development

Team Leadership Conflict Resolution Group Communication

Strategic Planning Group Therapy Research & Analysis

Counseling & Coaching Process Improvement Motivation & Performance

Medical Billing & Coding Staffing & Scheduling Academic & Youth Support

Customer Care Enhancement Work Remote

Professional Experience

Emergency Department Charge Specialist >Methodist Healthcare University Hospital

February 3, 2004 –Present

nsures accuracy and timeliness during the execution of charge-capture methodologies. Reconciles charges against source documents to ensure the charges have been captured completely and accurately.

dit clinical documentation to maximize revenue and chart management, and monitors compliance with standards and procedures and reports issues to the proper authority.

Develops ongoing knowledge of billing & coding rules in order to manage the billing system.

Identifies & analyzes billing discrepancies and partners with Nursing/Physician/Finance departments to ensure the corrections are submitted and incorporated into processing system.

Responsible for training staff and new associates on timeliness and attention to detail in billing data entry, charge-capture/reconciliation activities and policy & procedures.

Develop reports and provides departmental summary to the Revenue Cycle team in order to review for compliance, the completion of charges, reimbursement, and the appropriate documentation.

Assists inter-departmental teams in resolving accounts that are being held in A/R due to charging/documentation discrepancies.

Developed and implemented a successful strategy to submit charges to Patient Financial Service (PFS) based on CPT guidelines.

Transformed a 95% error rate (chart management and patient billing) and obtained a 100% accuracy rate in less than 6 months

Increased organizational revenue by 50% by reviewing & analyzing billing discrepancies and opportunities for cost reduction.

Partners with other departments and members of leadership to assist with the supervision of quality improvement.

Selected to serve as the Chair ED Revenue Team and communicates with physicians, Patient Financial Services (PFS), Health Information Management, Care Management, Quality Improvement, Clinical Informatics and other ancillary departments to aid in quality improvements.

Clerical Lead/ Unit Secretary Methodist University ED Feb 2004-Dec 2006

Successfully managed the daily operations of the clerical staff in a high-volume Emergency Department by organizing and expediting the workflow.

Designed and implemented training processes and manuals with emphasis on customer service and teamwork in order to meet organizational and personal goals

Implemented problem-solving strategies to resolve patient and employee issues and discrepancies in an effective manner.

Managed the clerical operations of the ED unit servicing an average 150-200 patients daily; and trained staff to promptly register and service all parties.

Sandra Bland

Administration, Management & Operations Professional

Memphis, TN 901-***-**** **********@*****.***

Prior Professional Experience

Staffing Coordinator - Senior Services (Meritan) (H.O.M.E. Program) Memphis, TN

August 9, 1993 – Feb. 2, 2004

Emergency Department Unit Secretary -Methodist Health Systems

October 10, 1986 – February 2, 2004

Volunteer Experience

Mentor for Family First Partnership Program

Mentored mothers seeking education & employment

Pastoral Council Member, St. Patrick Catholic Church-

Provided tools for decision making & problem resolution for the church parish.

Volunteer for Crisis Center Hotline of Memphis

Provided an ear for callers with crisis situations.

Volunteer Memphis Sexual Assault Resource Center (MSARC)

Help victims cope with abuse

Education

B.S. Management & Healthcare Management

Cum Laude; G.P.A.: 3.63

Sigma Beta Delta, Business Management Honor Society-Member

Kaplan University

Associate Degree in Interdisciplinary Studies

Kaplan College

Technical Skills

FirstNet QuickBooks IronSafe

Cerner CCI Editing Medical Terminology

Lynx Microsoft Office Zoom

SAP ED Charge Assist Google Teams

C-CDI Specialist- Certified in Clinical Documentation Improvement/Integrity (2015)

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