Customer Service Human Resources

UMAIR TOSEEF

PROFESSIONAL SUMMARY

Professional bank branch manager with over 10 years of experience. Proficient in all aspects of bank management and operation, including account management, customer service, staff coordination and product sales. Prior experience provided the opportunity to supervise account growth where savings and CD accounts establishment increased by over 20%. Exemplary customer service skills and thorough knowledge of the banking industry. Dedicated to effective and innovative management techniques to ensure the success of the branch. WORK HISTORY

Aug 2020 - Present

OFFICE MANAGER

At The Bank Of Punjab, Gujrat, Pakistan

Responsibilities

• Direct all operational aspects including distribution operations, customer service, human resources, administration and sales

• Assess local market conditions and identify current and prospective sales opportunities

• Develop forecasts, financial objectives and business plans

• Meet goals and metrics

• Manage budget and allocate funds appropriately

• Bring out the best of branch’s personnel by providing training, coaching, development and motivation

• Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities

• Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs

• Address customer and employee satisfaction issues promptly

• Adhere to high ethical standards, and comply with all regulations/applicable laws

• Network to improve the presence and reputation of the branch and company

• Stay abreast of competing markets and provide reports on market movement and penetration

August 2011 - July 2020

MANAGER OPERATIONS

At Habib Bank Limited, Gujrat, Pakistan

Responsibilities

• Monitor daily operations to ensure a free flow process, and also supervise the execution of daily tasks

• Develop and enforce sound policies and structures for the growth of the company

• Create a strong workforce by developing competent individuals in the banking operations team

• Oversee the processing of centralized loans and other banking activities to ensure due process, accuracy and accountability are followed

• Create and implement long term business plan to ensure continuity of business operations in the long run

• Ensure client data is protected from the public and secured against fraud by enforcing access rights and verification levels

• Develop financial back up plans to protect business operations in the event of major crises that could result in huge losses

CONTACT

Gujrat, Pakistan

Mobile: +923*********

************@*****.***

EDUCATION

2007

Bachelor's degree, Commerce

University of the Punjab

LANGUAGES

English

Urdu

Punjabi

HOBBIES

• Video Games

• Book Reading

• Web Browsing

SKILLS

• Analytical skills and thinking

• Thorough knowledge of banking

products, rules and processes

• Great sales and negotiation skills

• Ability to manage teams

• Strong written and verbal

communication

• Leadership skills

• Communication skills

• Strong organization skills

• Firm negotiation skills

TRAINING AND CERTIFICATIONS

Best Manager Operations Awarded by HBL

Issued in: Year 2019

Best ATM UPTIME (Certificate)

Issued in: September 2017

Best Manager Operations Awarded by HBL

Issued in: Year 2016

Fair Safety at Workplace from “FPAP”

Issued in: 21 Nov 2013

Basic Computer Skills Training Program

Issued in: 25 & 26 June 2013

Ethics & Values Training Program

Issued in: 12 May 2012

Cash Officer Induction Program (Training)

Training Institute: HBL

Date Attended: November 2011 (1000 hours)

SPECIALTIES

• HR Operations

• Bank Financing

• Accounts

• Banking

PERSONAL INFO

Date of Birth : 13 Nov 1986

Gender : Male

Nationality : Pakistani

Marital Status: Married

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