Customer Service Representative
Resume:
Gwendolyn Shaw
Customer Service Representative
Houston, TX 77090
***********@*****.***
To obtain a position within a company where a successful career in Administration can be utilized to contribute to company goals and strategies.
Work Experience
Amazon Fulfillment Associate
Amazon Warehouse - Houston, TX
April 2022 to April 2023
Responsibilities
Receiving returned products that customers returned and determining if the were resell able. If product was resell able I would scan it back in the system to be resold then place them in the resell able bin and sent down the line to be shipped back to Amazon. If the product was damaged I would damage it out in the system then place it in the damaged bin.
Accomplishments
My drive and effort that I put into the jobs my motivation and strive to make sure everything is done correctly.
Customer Service Representative
Randall's - Houston, TX
September 2009 to January 2010
Perform day to day administrative tasks
• Input information into computer.
• Answer telephone, responds to requests, Faxing, Filing, and Coping.
• Compile, copies, sorts, and files records of office activities,
• Filled out contract forms, determined charges for service requested, collected deposits, prepared change of address records, completing and issuing discontinuance order forms.
• Trained other representatives and achieved significant improvements in their productivity.
• Reviewed order forms and slips.
• Resolved customers' issues and complaints.
Customer Service Representative
IRT Call Center - Houston, TX
July 2008 to August 2009
Directed questions of customers to appropriate departments relating to installation, service and repair of appliances, and other items sold, leased and rented with service contract and warranty. Answer telephone, responds to requests
• Reviewed customer requests for service to ascertain cause for service request, type of malfunction.
• Kept records of work hours, parts utilized and work performed for each service call.
• Contacted service personnel over radio-telephone to obtain and give information and directions regarding service and installation activities.
• Structured and maintained a positive attitude.
Customer Service Representative
ACS Call Center - Houston, TX
March 2008 to October 2008
Opened accounts and explained and processed investments.
• Corrected records as needed, Answered a multi line phone line.
• Discussed with customers available financial services, such as savings and checking accounts, Individual Retirement Account, Certificates of Deposit, savings bonds and securities.
• Answered and responded to customers questions.
• Assist with accounts payables, and creating spreadsheets Stuff envelopes and distributes mail, packages, and other materials..
• Team Management Skills,
• Deadline Oriented, PC Proficiency, Research Skills, Analyzing Information, Attention to Detail,
• Multi-Tasking, Verbal / Written Communications, Strategic Planner.
• Reliable / Hard Worker
• Self Motivated / Independent Performer
• Developed ability to work in a fast- pace atmosphere
• Ability to follow instructions and make decisions with little to no supervision
• Demonstrates strong organizational and inter-personal skills Education
Cosmetology
Sylvia International School of Beauty
2005
Waltrip High School
2001 to 2003
Skills
• Financial Services
• 10 Key Data Entry
• Multi-line Phone Systems
• Accounts receivable
• Cash application
• Medical Billing
• Microsoft Word (10+ years)
• Microsoft Excel (10+ years)
• Microsoft Outlook (10+ years)
• 10 key typing (10+ years)
• Typing
• Office Management
• QuickBooks
• Accounts Payable
• Management
• Windows (10+ years)
• Bookkeeping
• Accounting
• Project Management
• Business Management
• Team Management
Additional Information
Professional Skills
• Microsoft Office Typing 40+ WPM
• 10 Key by touch Customer Service
• Answering Multi Line Phone
• Customer Service
• Microsoft
• Business Management
• Windows
• Excel
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