Technical Support Customer Service

Tameka Bennett

Fort Worth, TX

Authorized to work in the US for any employer

Work Experience

Customer Service Advocate I

Wave powered by Astound Broadband - Bothell, WA

March 2020 to May 2022

Handling Networking, Troubleshooting and Sale calls for all 3 companies RCN powered by Astound, Grande powered by Astound, Wave powered by Astound. I was able to excel in the customer service skills throughout our companies with many accomplishments. Technical Support Specialist

Comcast - Everett, WA

May 2014 to June 2019

Trained new employees, dispatched technicians, troubleshooted cable, internet video & phone equipment. Data entry and multi tasking in a fast paced environment was part of my responsibilities. Store Manager

Avenue Stores - Everett, WA

April 2008 to August 2010

Training and hiring of new employees, remodeling of floor sets. I also worked security managed payroll, made bank deposits and withdrawals.

Education

Associate in Computer networking & forensic science Edmonds Community College - Edmonds, WA

May 2009 to June 2013

High school diploma in English

Turner High School - Kansas City, KS

August 1990 to June 1994

Skills

• Microsoft excell (10+ years)

• Microsoft office (10+ years)

• Microsoft powerpoint (10+ years)

• Human resources

• Technical Support

• Troubleshooting

• Help Desk

• Desktop Support

• Network Support

• Operating Systems

• Active Directory

• LAN

• VoIP

• DNS

• Microsoft Windows

• Remote Access Software

• VPN

• Linux

• DHCP

• Conflict management

• Microsoft Windows Server

• WAN

• TCP/IP

• Information security

• Citrix

• SQL

• Disaster recovery

Certifications and Licenses

CompTIA Security+

CompTIA Network+

Assessments

Mechanical knowledge — Proficient

October 2022

Understanding and applying mechanical concepts and processes Full results: Proficient

Sales skills — Proficient

August 2022

Influencing and negotiating with customers

Full results: Proficient

Technical support: Customer situations — Proficient August 2022

Responding to technical support situations with sensitivity Full results: Proficient

Management & leadership skills: Impact & influence — Proficient October 2022

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient

Technical support — Proficient

August 2022

Performing software, hardware, and network operations Full results: Proficient

Basic computer skills — Proficient

November 2022

Performing basic computer operations and troubleshooting common problems Full results: Proficient

Work motivation — Proficient

October 2022

Level of motivation and discipline applied toward work Full results: Proficient

Customer focus & orientation — Proficient

October 2022

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate